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2nd Line IT Support Technician
Ridge And Partners Llp
Provide 2nd line and desktop support to approximately 1400 users, troubleshoot hardware, software, and telephony issues, and administer servers.
19d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Oxford, England, United Kingdom
Office Full-Time
Company Size
250 Employees
Service Specialisms
Architecture
Project Management
Engineering
Construction Services
Design
Consulting
Property Development
Technical Services
Sector Specialisms
Aerospace
Defence
Advanced Manufacturing
Architecture
Sustainability
Building Services Engineering
Civil Engineering
Structural Engineering
Role
What you would be doing
cyber essentials
troubleshooting
hardware support
server admin
incident response
ticket management
- Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies
- Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
- Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.
- Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
What you bring
user management
ip networking
dns
dhcp
windows 10
ms server
- Fantastic user management soft skills
- IP networking & telephony, DNS, DHCP
- Windows 10, MS Server 2019/2022, MS Office 365
- Experience in a similar role
- Server, network and desktop hardware
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, if applicable
Company
Overview
30+ Years
Years in the Industry
The company has established itself as a leader with a long-standing presence in consulting and project management.
- Founded with a passion for delivering innovative, sustainable, and high-quality engineering solutions.
- Known for its expertise in managing complex projects, from infrastructure development to large-scale residential and commercial constructions.
- The company is renowned for its focus on delivering projects on time and within budget, with a strong track record of repeat business from long-term clients.
- Key projects include iconic urban regeneration schemes, transportation networks, energy-efficient buildings, and water infrastructure improvements.
- The firm prides itself on providing bespoke solutions tailored to the unique needs of each client, working seamlessly with architects, contractors, and stakeholders.
- Ridge has carved a niche for itself by maintaining a deep technical understanding while also prioritizing collaborative partnerships with clients and communities.
- The company's offices are strategically located across the UK, supporting projects both locally and nationally.
- Ridge is committed to a forward-thinking approach, constantly adapting to the evolving demands of modern infrastructure, technology, and sustainability.
- We strive for excellence in everything we do, delivering exceptional value for our clients.
- We are driven by innovation, constantly looking for new ways to solve challenges.
- We take pride in fostering a collaborative and inclusive work environment.
- We value the long-term relationships we build with our clients and partners.
- We uphold integrity, always doing the right thing, even when it's difficult.
2030 Target
Net Zero Carbon Emissions
Committed to achieving net zero carbon emissions by 2030.
- Integrate sustainable practices in design and engineering services to minimize environmental impact.
- Implemented measures to reduce waste and energy consumption across operations.
- Actively monitor and track sustainability performance for continuous improvement.
- The company is committed to fostering a diverse and inclusive workplace that values every individual.
- The organization aims to maintain gender parity across all levels.
- The company provides equal opportunities for all employees to grow, develop, and succeed.
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