Multi Unit Operations Leader at Bath Fitter in Lombard, IL | Kablio

Role

Description

talent acquisition

performance tracking

kpi reporting

budget management

team coaching

regional calls

Support hiring and succession planning for Branch Leaders
Ensure adherence to Bath Fitter standards for customer experience, operations, and safety
Share best practices across the region to elevate overall business performance
Partner on local strategies to accelerate revenue and profitability
Develop targeted action plans with Branch Leaders
Identify training and development opportunities; champion a performance culture of accountability, growth, and recognition
Build high-performing teams by coaching Branch Leaders
Model Bath Fitter’s values and HR best practices
Conduct regular one-on-one and group meetings with Branch Leaders
Participate in interviews and onboarding to ensure talent alignment
Drive performance against budgets and KPIs (Closing %, Install Budget, Lead-to-Estimate, P&L)
Lead monthly regional performance calls to drive accountability and collaboration

Requirements

excel

budget management

bachelor's

conflict resolution

driver's license

leadership

1 week per month based at your home branch (must reside within the region)
Proficiency with technology platforms (Teams, Excel, etc.)
Proven ability to manage budgets, coach leaders, and drive measurable results
Travel expected 3 weeks each month within the region
Bachelor’s degree in business or related field preferred
Strong conflict resolution, communication, and motivational skills
Valid driver’s license, clean driving record, and ability to obtain a U.S. passport
5+ years of multi-unit leadership experience (sales, operations, or related field)
Willingness to travel weekly across the region

Benefits

Tools to Succeed: Company vehicle, gas card, laptop, and cell phone provided
Career Growth: Be part of a company certified as a Great Place to Work®, with 40 years of success and expansion across the U.S., Canada, and Europe
Competitive Compensation: Base salary + performance bonus
Full Benefits Package: 100% employer-paid medical & vision for you and your family, dental and other coverage options, 401(k) with profit sharing, paid holidays, and paid time off

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Started over 35 years ago, the company has revolutionized the bathroom remodeling industry with its patented acrylic bathtub and shower solutions.
They provide a fast, affordable, and high-quality alternative to traditional bathroom renovations.
Known for seamless, custom-fit tub and shower installations that minimize downtime and disruption for homeowners and businesses alike.
Operating across North America, they have a network of showrooms and authorized dealers offering professional installations.
Their solutions are used in countless residential properties and commercial settings like hotels, hospitals, and apartment complexes.
The company transforms bathrooms quickly, allowing customers to enjoy their new spaces with minimal hassle.
Their innovative approach and customer satisfaction have earned them numerous accolades in the home improvement industry.

Culture + Values

Customer focused
Pride
Respect
Trust
Teamwork
Resourceful
Positive attitude
Results oriented
Don’t be right, get it right

Environment + Sustainability

2 million projects

Bathroom Projects Completed

Over 2 million bathroom projects have been completed, significantly reducing waste by avoiding full demolition.

Manufacture in state‑of‑the‑art facilities in U.S. and Canada with controlled processes
Lifetime warranty reduces need for replacements
Community involvement includes healthy, happy communities (e.g., easy‑access shower solutions)
No explicit net zero target publicly stated as of July 9, 2025

Inclusion & Diversity

4.2/5

Glassdoor DEI Rating

Their overall DEI score on Glassdoor reflects a strong commitment to diversity, equity, and inclusion.

20.3% above average

Sector Leadership

Their DEI efforts significantly exceed the sector average, demonstrating leadership in this area.

Diversity & Inclusion score improved year-over-year based on 193 employee ratings
Gender group review scores: Men 3.3★, Women 3.2★
Awarded Best Workplaces™ for Women (2025)
Great Place to Work Canada Best Workplace for Women (2022 award)
Top Workplaces (TN plant) – high survey participation (~90%) and repeated recognition

Articles

Careers at Bath Fitter

Bath Fitter Franchise Opportunities

Role

Description

talent acquisition

performance tracking

kpi reporting

budget management

team coaching

regional calls

Support hiring and succession planning for Branch Leaders
Ensure adherence to Bath Fitter standards for customer experience, operations, and safety
Share best practices across the region to elevate overall business performance
Partner on local strategies to accelerate revenue and profitability
Develop targeted action plans with Branch Leaders
Identify training and development opportunities; champion a performance culture of accountability, growth, and recognition
Build high-performing teams by coaching Branch Leaders
Model Bath Fitter’s values and HR best practices
Conduct regular one-on-one and group meetings with Branch Leaders
Participate in interviews and onboarding to ensure talent alignment
Drive performance against budgets and KPIs (Closing %, Install Budget, Lead-to-Estimate, P&L)
Lead monthly regional performance calls to drive accountability and collaboration

Requirements

excel

budget management

bachelor's

conflict resolution

driver's license

leadership

1 week per month based at your home branch (must reside within the region)
Proficiency with technology platforms (Teams, Excel, etc.)
Proven ability to manage budgets, coach leaders, and drive measurable results
Travel expected 3 weeks each month within the region
Bachelor’s degree in business or related field preferred
Strong conflict resolution, communication, and motivational skills
Valid driver’s license, clean driving record, and ability to obtain a U.S. passport
5+ years of multi-unit leadership experience (sales, operations, or related field)
Willingness to travel weekly across the region

Benefits

Tools to Succeed: Company vehicle, gas card, laptop, and cell phone provided
Career Growth: Be part of a company certified as a Great Place to Work®, with 40 years of success and expansion across the U.S., Canada, and Europe
Competitive Compensation: Base salary + performance bonus
Full Benefits Package: 100% employer-paid medical & vision for you and your family, dental and other coverage options, 401(k) with profit sharing, paid holidays, and paid time off

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Started over 35 years ago, the company has revolutionized the bathroom remodeling industry with its patented acrylic bathtub and shower solutions.
They provide a fast, affordable, and high-quality alternative to traditional bathroom renovations.
Known for seamless, custom-fit tub and shower installations that minimize downtime and disruption for homeowners and businesses alike.
Operating across North America, they have a network of showrooms and authorized dealers offering professional installations.
Their solutions are used in countless residential properties and commercial settings like hotels, hospitals, and apartment complexes.
The company transforms bathrooms quickly, allowing customers to enjoy their new spaces with minimal hassle.
Their innovative approach and customer satisfaction have earned them numerous accolades in the home improvement industry.

Culture + Values

Customer focused
Pride
Respect
Trust
Teamwork
Resourceful
Positive attitude
Results oriented
Don’t be right, get it right

Environment + Sustainability

2 million projects

Bathroom Projects Completed

Over 2 million bathroom projects have been completed, significantly reducing waste by avoiding full demolition.

Manufacture in state‑of‑the‑art facilities in U.S. and Canada with controlled processes
Lifetime warranty reduces need for replacements
Community involvement includes healthy, happy communities (e.g., easy‑access shower solutions)
No explicit net zero target publicly stated as of July 9, 2025

Inclusion & Diversity

4.2/5

Glassdoor DEI Rating

Their overall DEI score on Glassdoor reflects a strong commitment to diversity, equity, and inclusion.

20.3% above average

Sector Leadership

Their DEI efforts significantly exceed the sector average, demonstrating leadership in this area.

Diversity & Inclusion score improved year-over-year based on 193 employee ratings
Gender group review scores: Men 3.3★, Women 3.2★
Awarded Best Workplaces™ for Women (2025)
Great Place to Work Canada Best Workplace for Women (2022 award)
Top Workplaces (TN plant) – high survey participation (~90%) and repeated recognition

Articles

Careers at Bath Fitter

Bath Fitter Franchise Opportunities