Customer Service Excellence – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction
Compliance & Safety – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
Service Titan – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
Cost Estimation & Solutions – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
System Inspections & Testing – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
Requirements
service titan
plumbing license
plumbing experience
troubleshooting
driver's license
customer focus
Customer-Focused Attitude – A strong commitment to delivering exceptional plumbing services with a positive attitude to enhance customer experience.
Driver's License – Valid driver's license with a clean driving record
Communication Skills – Strong communication and listening skills to effectively interact with customers and team members
Service Software – Experience with Service Titan or similar trade software is a plus
Customer Interaction and Communication – Effectively communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring optimal customer satisfaction and loyalty.
Experience – 3+ years of experience as a plumber or similar role, with a focus on residential plumbing
Certification – Plumbing licensing, certification, or equivalent field experience from a technical/trade school preferred
Attention to Detail – Ability to perform accurate work while adhering to plumbing codes and regulations
Plumbing Installations & Repairs – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
Technical Expertise in Plumbing Systems – Demonstrated proficiency in installing, maintaining, and repairing residential plumbing systems, including soldering and fixture replacements.
Preventative Maintenance – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
Troubleshooting & Diagnostics – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
Benefits
Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses
Ongoing Training & Development – Opportunities for continuous growth and skill enhancement
Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future
Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance
Disability & Term Life Insurance – Financial security for you and your loved ones
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment background check and drug test may be required.
Company
Overview
2001
Year Established
The company was founded in 2001 in Plainville, Connecticut, with a mission to deliver trusted home comfort solutions.
20 Years
Years in Business
Over two decades, the company expanded from basic HVAC repair into a full-service provider offering heating, cooling, ductless mini-splits, plumbing, electrical, water heating, water treatment, and indoor air quality services.
15M
Annual Revenue
The company generates estimated annual revenue in the mid-teens million range, reflecting its growth into a mid-sized regional specialist in residential and commercial building systems.
A+ Rating
BBB Accreditation
The firm has earned a BBB A+ rating, reflecting its commitment to quality service and customer satisfaction.
Among the fastest-growing HVAC firms in the Northeast, the company became a Carrier and Trane licensed dealer and the largest Home Depot authorized HVAC/plumbing service provider in Connecticut.
Typical projects include emergency A/C repair, boiler installations, whole-house ductless system retrofits, water purification systems, propane setup, and plumbing upgrades.
The firm is Connecticut’s top-rated ductless dealer and a certified EcoWater premier dealer, winning local awards like Best of Hartford.
Culture + Values
Integrity: We act with honesty and transparency in everything we do.
Excellence: We strive for the highest quality in all our services and work.
Customer Commitment: We aim to meet and exceed customer expectations through personalized solutions.
Innovation: We embrace new ideas and technologies to improve our services.
Safety: We prioritize the safety of our employees, clients, and the community.
Environment + Sustainability
By 2050
Net-Zero Target
The company aims to achieve net-zero carbon emissions by 2050, reflecting a significant commitment to combating climate change.
Commitment to reducing the environmental impact of operations.
Energy-efficient HVAC solutions and sustainable practices in installations.
Use of renewable energy sources in operations where possible.
Regularly assessing and minimizing waste in all areas of operations.