Residential Plumbing Service Technician (Evening and Weekends)

Description

• Customer Service Excellence – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction
• Compliance & Safety – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Service Titan – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Cost Estimation & Solutions – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• System Inspections & Testing – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes

Requirements

• Customer-Focused Attitude – A strong commitment to delivering exceptional plumbing services with a positive attitude to enhance customer experience.
• Driver's License – Valid driver's license with a clean driving record
• Communication Skills – Strong communication and listening skills to effectively interact with customers and team members
• Service Software – Experience with Service Titan or similar trade software is a plus
• Customer Interaction and Communication – Effectively communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring optimal customer satisfaction and loyalty.
• Experience – 3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification – Plumbing licensing, certification, or equivalent field experience from a technical/trade school preferred
• Attention to Detail – Ability to perform accurate work while adhering to plumbing codes and regulations
• Plumbing Installations & Repairs – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• Technical Expertise in Plumbing Systems – Demonstrated proficiency in installing, maintaining, and repairing residential plumbing systems, including soldering and fixture replacements.
• Preventative Maintenance – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Troubleshooting & Diagnostics – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality

Benefits

• Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses
• Ongoing Training & Development – Opportunities for continuous growth and skill enhancement
• Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future
• Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance
• Disability & Term Life Insurance – Financial security for you and your loved ones

Training + Development

Interview process

Visa Sponsorship

Security clearance