Video Monitoring Operator I (FT)

Description

• Actively monitor live cameras and process all video alarms and contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
• Monitor all surveillance and access control equipment contained by the facility.
• Establish and maintain effective working relationships with all entities who maintain business offices on property.
• Perform detailed work in a time-sensitive call center environment
• Prioritize situations and investigate/dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations.
• Communicate and work with other departments to resolve client issues.
• Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by the nature of the call.

Requirements

• Read and interpret data and information; excellent written and oral communications skills; analyze and solve routine problems
• High school diploma or equivalent
• Verbally and/or in writing respond to all building emergency calls as mandated by Kastle policies and procedures.
• Ability to work well under pressure
• Available on a flexible schedule - days/evening/nights/overnight; must maintain punctuality and dependability on shifts
• Superior Customer Service skills - Ability to interface and communicate with customers and co-workers in a clear and professional manner
• Strong organizational skills
• Prior security, military, or law enforcement experience is preferred, but not required
• Good typing skills and ability to navigate several computer applications - extensive job training is provided
• Customer service experience preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance