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Workplace Concierge
Bgis
Ensures seamless workplace experience and support for employees/visitors.
7d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hamilton, Ontario, Canada
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
event planning
reservation system
safety reporting
work orders
lobby experience
customer support
- Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
- Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
- Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
- Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
- Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
- Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
What you bring
workplace tech
ms office
university degree
event planning
customer service
self‑starter
- Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
- Strong organization skills and enjoy multi-tasking.
- Detail oriented and accurate.
- Self-starter, able to work independently as well as in a team.
- Strong computer skills, including MS suite of software working on laptop, tablet and phone.
- Able to exercise sound judgement, make decisions, and provide direction.
- Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
- Strong written and verbal communication skills in English presented in a professional manner.
- Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
- Be flexible and responsive to real-time requests.
- University degree or 1-3 years’ of job-related relevant experience.
- Ability to work under pressure while meeting deadlines.
- Comfortable dealing with issues and people.
- Highly mobile role, requiring inspection of large areas on multiple floors.
- Pro-active, approachable, and solution-based.
- Background in event planning would be considered an asset.
- Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
- Founded with a focus on providing top-tier facility management services across North America.
- Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
- Works with various sectors, including commercial, industrial, and government infrastructure.
- Provides services ranging from facility management to energy optimization and project management.
- Offers a range of solutions, from technical services to space planning and design.
- Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
- Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
- Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
- Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
- Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
- Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
2050
Net Zero Target
Commitment to achieving net zero emissions.
- Reducing energy consumption and carbon emissions across all operations.
- Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
- Developing long-term sustainability roadmaps aligned with global climate change objectives.
- Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
- Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
- Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
- Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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