Housing Concierge

Description

The position is a night‑shift security and support role for vulnerable tenants in supported housing. You will be the first point of contact when the wider team or the residents’ own support networks are unavailable, ensuring the building remains safe, secure and welcoming.

• Patrol premises overnight to check fire doors, locks and overall security.
• Monitor CCTV and respond to suspicious activity, raising alarms and contacting emergency services when required.
• Provide first‑line support to vulnerable customers when other staff or support networks are unavailable.
• Perform basic cleaning tasks such as mopping or sweeping to keep the building tidy.
• Record incidents and updates using monitoring technology.
• Observe and note changes in behavior, using people insights to identify potential issues.
• Intervene sensitively when situations begin to deteriorate.

Requirements

• Demonstrate strong communication skills and remain calm under pressure.
• Show experience or an interest in supporting vulnerable or public‑service users.
• Own a reliable vehicle insured for business purposes.
• Work independently while having full backup from the wider out‑of‑hours emergency support team.
• Pass an Enhanced DBS check (cost covered by the employer).

Benefits

Home Group is recruiting a Housing Concierge on a six‑month full‑time contract in Workington, paying £12.60 per hour (£24,638 per annum) with a range of benefits. The role does not offer a Certificate of Sponsorship.

Employees enjoy 34 days of leave (including bank holidays) that increase to 39, a dedicated “me day”, and paid time off for volunteering. A Health Cash Plan covers dental, optical, prescriptions and alternative therapies, while over 800 retail discounts and a high wellbeing ranking add further value.

Work is organised on a rolling 4‑on/4‑off rota from 8 pm to 8 am, with travel between sites in Workington and Cockermouth using a business‑insured vehicle (mileage reimbursed). You will use CCTV technology, update records, and an Enhanced DBS check will be provided at no cost.

• Travel between Workington and Cockermouth sites using a business‑insured vehicle; mileage will be reimbursed.
• Earn £12.60 per hour (£24,638 annually) on a six‑month full‑time contract.
• Receive 34 days of annual leave (incl. bank holidays) rising to 39, plus a dedicated “me day”.
• Benefit from a Health Cash Plan covering dental, optical, prescriptions and alternative therapies.
• Access over 800 high‑street discounts on groceries, holidays, phones, bikes and cars.
• Enjoy wellbeing support; Home Group is ranked among the UK’s top workplaces for wellbeing.
• Opportunities for career progression within the organisation.

Training + Development

Interview process

Visa Sponsorship

Security clearance