Customer Service Specialist at Elite Flooring, Inc. in Norcross, GA | Kablio

Role

Description

customer updates

client support

daily reports

quote prep

order processing

Update customers on scheduling delays
Fields customer questions and complaints
Prepare daily reports for installation team
Preparing quotes for service
Receiving and processing incoming orders

Requirements

multitask

urgency

communication

customer service

fast‑paced

quick learner

Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality.

Ability to multitask in a fast paced environment
Strong sense of urgency
Excellent written and verbal communication skills

Benefits

Paid time off (PTO)
Health insurance- 100% of employee premium paid
100% Company-paid benefits: Life Insurance and AD&D coverage
Paid Holidays
Salary will be commensurate with experience
Dental, Vision, Supplemental insurance: Available as employee paid benefit

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to offer top-tier flooring solutions, the company has rapidly expanded in both the residential and commercial sectors.
Over the years, the company has built a reputation for precision, quality, and timely delivery, making it a trusted name in flooring.
From small home renovations to large-scale commercial projects, the company has tackled an array of flooring challenges with expertise.
A diverse range of flooring products, including hardwood, laminate, tile, and carpet, is offered to cater to varied customer needs.
The company has completed standout projects, such as flooring installation for high-end commercial properties, ensuring both functionality and aesthetic appeal.
The company has earned recognition for its innovation in flooring design and installation methods, always staying ahead of industry trends.

Culture + Values

Customer Satisfaction is our priority
We take pride in our craftsmanship
Continuous improvement is a cornerstone of our business
Integrity and transparency in all dealings
Accountability and responsibility at every level
Innovative and solution-oriented approach

Environment + Sustainability

2030 Target

Net-zero emissions

Aiming to achieve net-zero emissions, showcasing a strong commitment to environmental sustainability.

Committed to reducing its carbon footprint
Implementation of sustainable sourcing practices for materials
Energy-efficient production and operations
Promoting eco-friendly flooring products

Inclusion & Diversity

Articles

Elite Flooring Website

Elite Flooring LinkedIn