Customer Care Software Developer

Description

• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Stay updated with industry trends and best practices to incorporate innovative solutions and improvements.
• Maintain and report on project schedules to identify and track completion of each task, as well as key milestones. Ensure any changes to project scope are properly documented, communicated, and approved.
• Provide first-level technical support for hardware and software issues, escalating complex problems to IT Support.
• Lead, develop, implement, and maintain web and non-web applications.
• Design, implement, and document scalable, secure, and efficient code using modern web development frameworks and technologies.
• Assist in various tasks, projects, and responsibilities as assigned by the Customer Care management team.
• Identify process improvement areas by researching issues, complaints, and shortfalls.
• Assist all other department disciplines in various areas, as required, to maintain your team, Customer Care and Victaulic’s Global mission.
• Assist with the development and implementation of standards, analytics, and reports.
• Conduct thorough testing and debugging to ensure high-quality and reliable software.
• Collaborate with cross-functional teams to gather requirements and ensure seamless integration of web applications with existing systems.
• Monitor and optimize the performance of Customer Care web and non-web applications ensuring efficient operation and initiating recovery actions.

Requirements

• Must possess strong collaboration skills and be an advocate for process improvement.
• Extensive experience with Microsoft Office 365 and Agile Project Management systems.
• Is patient, professional, and courteous when faced with an adverse situation.
• Experience with Mendix, JavaScript, and SQL strongly preferred.
• Willing to make infrequent overnight travel.
• Uphold a positive attitude and enthusiastic demeanor to provide internal and external customers with the highest level of service.
• Requires strong analytical thinking and business acumen.
• Minimum three years’ experience in database and systems support required.
• B.A. / B.S. degree required, preferably Business or IT related.
• Excellent oral and written communication skills.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Must have strong organizational and project management skills, as well as extraordinary attention to detail.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance