IT Specialist II

Description

• Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration
• Evaluate emerging and requested technologies, provide support and recommendation on implementation.
• Deliver end-user support for various business applications, ensuring timely issue resolution and optimal system usage.
• Assist employees with the scheduling, setup, and use of meeting room equipment to ensure seamless hybrid and in-person meetings
• Troubleshoot issues with teleconferencing tools
• Configure, maintain, and support conference room technology such as Teams Rooms, webcams, displays, microphones, speakers, and room control systems
• Support the resolution of Tier I, II, III service desk / help desk tickets
• Develop and implement automated solutions using Microsoft Graph API and Power Automate to streamline business processes and enhance system functionality.
• Provide technical support for Microsoft Teams users, including troubleshooting audio/visual issues, meetings, and collaboration features
• Assign new user accounts and email addresses in Active Directory/Office 365/Exchange
• Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc.
• Provide recommendations and assessment of IT, systems, and architecture.
• Assist in the creation and maintenance of Support team processes and procedures
• Configure end user devices such as workstations, laptop, tablet, and/or phones for end users
• Provide help desk reports on reported issues
• Leverage knowledge of IT Architectures to enhance and improve business processes and performance.

Requirements

• Requires a minimum of three to five (3–5) years of professional experience, or equivalent coursework and/or internships. Candidates should have:
• Applicants must be U.S. Citizens. Experience in or prior work with the U.S. military is highly desirable.
• Ability to engage in and follow audible communications in emergency situations.
• Working knowledge of the fundamental operations of relevant software, hardware, and related equipment.
• Experience with call tracking systems and best practices in customer service.
• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Proficiency in Windows PC and printer administration and maintenance, with a strong understanding of Windows operating systems and Microsoft Office suites, including SharePoint Online, Graph API, Power Automate, and Power Apps, as well as foundational network and security concepts.
• Bachelor’s degree is preferred.
• Ability to sit for prolonged periods at a desk and working on a computer.
• Relevant experience and training in troubleshooting, providing help desk support, and resolving technical issues for end users.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance