NHO-owned family of companies delivering gov’t mission support through IT, infrastructure, logistics & environmental services.
Provide Tier I-III IT support, manage Office 365/AD, Teams, SharePoint, and mentor staff.
4 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Arlington, VA
Office Full-Time
Company Size
900 Employees
Service Specialisms
Consulting
Project Management
Engineering
Design
Technical Services
Sector Specialisms
mission & business operations
IT
facilities & infrastructure
logistics
environmental services
Role
Description
office365 support
teams support
sharepoint admin
power automate
conference room
device configuration
Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration
Evaluate emerging and requested technologies, provide support and recommendation on implementation.
Deliver end-user support for various business applications, ensuring timely issue resolution and optimal system usage.
Assist employees with the scheduling, setup, and use of meeting room equipment to ensure seamless hybrid and in-person meetings
Troubleshoot issues with teleconferencing tools
Configure, maintain, and support conference room technology such as Teams Rooms, webcams, displays, microphones, speakers, and room control systems
Support the resolution of Tier I, II, III service desk / help desk tickets
Develop and implement automated solutions using Microsoft Graph API and Power Automate to streamline business processes and enhance system functionality.
Provide technical support for Microsoft Teams users, including troubleshooting audio/visual issues, meetings, and collaboration features
Assign new user accounts and email addresses in Active Directory/Office 365/Exchange
Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc.
Provide recommendations and assessment of IT, systems, and architecture.
Assist in the creation and maintenance of Support team processes and procedures
Configure end user devices such as workstations, laptop, tablet, and/or phones for end users
Provide help desk reports on reported issues
Leverage knowledge of IT Architectures to enhance and improve business processes and performance.
Requirements
3-5 years
us citizen
windows
sharepoint
power apps
help desk
Requires a minimum of three to five (3–5) years of professional experience, or equivalent coursework and/or internships. Candidates should have:
Applicants must be U.S. Citizens. Experience in or prior work with the U.S. military is highly desirable.
Ability to engage in and follow audible communications in emergency situations.
Working knowledge of the fundamental operations of relevant software, hardware, and related equipment.
Experience with call tracking systems and best practices in customer service.
Ability to perform repetitive motions with the hands, wrists, and fingers.
Proficiency in Windows PC and printer administration and maintenance, with a strong understanding of Windows operating systems and Microsoft Office suites, including SharePoint Online, Graph API, Power Automate, and Power Apps, as well as foundational network and security concepts.
Bachelor’s degree is preferred.
Ability to sit for prolonged periods at a desk and working on a computer.
Relevant experience and training in troubleshooting, providing help desk support, and resolving technical issues for end users.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2003
Year Founded
The company was established in the early 21st century, setting the foundation for its growth and expansion.
$370M
Government Contract Award
Secured a substantial federal contract for modernizing critical military personnel systems.
Top Workplace
Workplace Excellence
Recognized for fostering a positive and innovative work environment by regional authorities.
GovCon Finalist
Industry Recognition
Honored as a finalist in prestigious government contracting awards for its innovative approaches.
Blends national reach with small‑business agility.
Headquartered in Hawai‘i with expansion hubs in Arlington, Denver, Mechanicsburg, PA, Charleston, and Patuxent River.
Services include mission and business operations, custom software/IT, facilities & infrastructure, logistics, and environmental services.
Projects involve modernizing personnel systems and managing complex logistics and environmental programs for federal agencies.
Structured as a Native Hawaiian Organization‑owned group, uniting large and 8(a) small businesses under one agile umbrella.
Culture + Values
We believe in our people. Our employees are the most important part of our success, and we are dedicated to creating an environment where everyone feels empowered to thrive.
We value transparency and integrity. We operate with honesty, openness, and fairness in everything we do.
We are committed to excellence. We constantly strive for high standards, quality, and continuous improvement.
We work as one team. Collaboration and mutual respect are at the heart of how we achieve success.
We are proactive in problem-solving. We take initiative and respond swiftly to challenges, always focused on finding solutions.
Environment + Sustainability
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions by the year 2050 through comprehensive sustainability efforts.
100% Renewable
Renewable Resources
The company is focused on transitioning to 100% renewable resources to reduce reliance on non-sustainable energy sources.
Significant Waste Reduction
Waste Management Goals
The company has established ambitious goals to significantly reduce waste generation across its operations.
Committed to sustainable business practices that reduce environmental impact.
Active engagement in resource conservation and responsible environmental stewardship throughout its operations.
Inclusion & Diversity
Fosters an inclusive workplace with diverse perspectives.
Supports gender equality and diversity through recruitment and training.
Provides equal opportunities for all employees, regardless of background or gender.