IP Telephony Technician
Sky Systems
Maintain and support enterprise IP telephony systems, troubleshoot issues, and provide L2/L3 support.
12 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Cambridge, MA
Onsite
Company Size
82 Employees
Service Specialisms
IT Services
Cloud Solutions
Cybersecurity
Consulting
Technical Support
Infrastructure Management
Project Management
Sector Specialisms
No specialisms available
Role
What you would be doing
- Support enterprise communication tools.
- Maintain system documentation, user documentation, and comply with GxP and Client IT quality standards.
- Troubleshoot VoIP-related issues including call quality, registration, and connectivity.
- Track telephony assets, licenses, and user provisioning through CMDB or ITSM tools.
- Partner with local teams to support local user community.
- Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, etc.)
- Ensure endpoint compliance and coordination with Desktop Support teams.
- Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints.
- Participate in system patching, upgrades, and change control procedures.
- Work with global teams to support multi-site telephony environments.
- Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms.
- Collaborate with telecom vendors and service providers on issue resolution.
- Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team.
- Manage and ensure IDF closet maintenance and validation (UPS/Closet audits).
- Support broader DDIT team where applicable (Extended Support, OSS, Networking, DC, Mobility/DAS)
- Support disaster recovery planning and voice service continuity testing.
- Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations.
- Provide Level 2/3 support for IPT-related incidents and service requests.
- Provide user support and training on telephony tools and voicemail systems.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded '11
Company Establishment
The company was established in 2011.
Fortune 500
Client Size
Has worked with large financial institutions.
- Blends technical consulting with staffing expertise across North America.
- Evolved into a full-service MSP and Cisco/Dell partner.
- Delivers 24/7 on‑site and remote services.
- Builds contact center solutions using Cisco, Avaya, and Genesys.
- Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
- Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
- Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.
5.0/5
Company Culture
Overwhelming approval for the company's culture.
5.0/5
Support You Get
Exceptional support provided to employees.
5.0/5
People You Work With
Positive feedback on the quality of colleagues.
5.0/5
Person You Work For
High satisfaction with management.
4.0/5
Way You Work
Positive but not perfect work methodology.
4.0/5
Work Setting
Satisfactory working environment.
4.3/5
Overall Rating
Strong overall employee satisfaction with 100% recommendation rate.
- Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)
- No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn
D&I rating 2.0/5
Glassdoor Diversity Rating
The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.
- No gender breakdown or DEI metrics publicly disclosed.
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