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Spa Therapist
Evt - Entertainment | Ventures | Travel
Deliver personalized spa treatments and guest services in a luxury hotel environment.
3d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bundall, Queensland, Australia
Onsite
Company Size
8,000 Employees
Service Specialisms
Entertainment
Travel
Hospitality
Leisure
Sector Specialisms
Entertainment
Hospitality
Leisure
Cinema Operations
Hotel Management
Property Development
Entertainment Technology Services
Outdoor Cinemas
Role
What you would be doing
reservations
cashiering
guest services
spa treatments
safety reporting
cleaning
- Perform opening and closing duties, ensuring all areas are clean and well-prepared
- Support guests with local knowledge and service-related concerns, escalating when needed
- Attend daily briefings and collaborate with other departments when required
- Maintain high standards of grooming and professional appearance
- Provide a warm and welcoming experience for all guests from arrival to departure
- Follow safety procedures and report incidents or maintenance issues promptly
- Maintain punctuality and be ready to start shifts 10 minutes early
- Handle reception duties including reservations, cashiering, and guest inquiries
- Deliver spa treatments efficiently and pleasantly, following established protocols
- Keep all spa areas tidy, including treatment rooms, wet zones, and back-of-house space
What you bring
beauty diploma
massage cert
facial treatments
body treatments
upselling
customer service
- Solid understanding of spa culture and wellness industry
- Proven customer service skills and retail sales performance
- Impeccable grooming and attention to detail
- Confident in delivering both facial and body treatments
- Calm under pressure with strong problem-solving abilities
- Previous experience in a resort or hotel spa environment
- Upsell and rebook guests by being knowledgeable about all spa services and retail products
- Strong time management and ability to tailor treatments to individual guest needs
- Diploma in Beauty Therapy and/or Certificate IV in Massage
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- Incredible team member discounts from your first day on-the-job.
- Rapid career growth opportunities through our EVT network.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
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Interview process
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Company
Overview
1910 Merger
Founding Year
Originated from a merger of film exhibitors in 1910.
1962 Listing
Public Listing
Publicly listed on the ASX since 1962.
A$1B Revenue
Annual Revenue
Generates approximately A$1 billion in annual revenue.
A$2B Assets
Asset Portfolio
Maintains a ~A$2 billion portfolio across venues and properties.
- Operates over 60 hotels and resorts—such as Rydges, QT, Atura, LyLo and the Thredbo Alpine Resort.
- Ventures segment spans property development, media tech (EDGE CT), golf courses, and alpine facilities.
- Projects combine cinematic experiences, dining, wellness and travel under one roof, like spa–cinema hybrids and ski‑resort lodges.
- Uniquely integrates entertainment and travel, offering bars, spas, conferencing and technology‑enabled guest experiences.
- Innovation
- Collaboration
- Passion
- Integrity
- Customer focus
- Sustainability
Net Zero by 2050
Sustainability Target
The company has set a goal to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
- Committed to reducing carbon emissions
- Energy-efficient initiatives across all operations
- Implementation of sustainable practices in venue operations
- Focus on waste reduction, including recycling and waste management systems
- Adopting renewable energy sources in some of their venues
40% Leadership
Gender Diversity
Women hold 40% of leadership positions, reflecting a commitment to gender equality.
- Focus on creating an inclusive work environment
- Ongoing programs to support gender equality and work-life balance
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