Field Service Technician

Description

• Build and maintain positive professional relationships with customers and field staff
• Conduct root cause analysis to drive product improvement and process efficiency
• Create, complete, and document field service procedures
• Coordinate with factory and vendor technical support teams to resolve customer issues
• Troubleshoot, install, and repair components at customer sites and in the central facility
• Provide customers with training and technical support for the installation, repair, and troubleshooting of machines, motors, brakes, drives, controllers, and other electromechanical components
• Administer Certified Mechanic Training
• Support new product development, including proper testing and qualification
• Organize, track, and analyze all service activities; maintain the field service database
• Collaborate with the field support team to prioritize and execute tasks efficiently

Requirements

• Willingness and ability to travel domestically and internationally up to 50%
• Strong interpersonal skills, grounded in honesty, ethics, and integrity
• Proficiency with Microsoft Office, Windows OS, web browsers, and search tools; SAP experience a plus
• Ability to work a minimum of 40 hours per week
• Punctuality, sense of urgency, selfmotivation, and the ability to work both independently and as part of a team
• Valid passport required
• Excellent customer service and communication skills
• Strong analytical and problemsolving abilities
• Preferred experience: elevator mechanic or service technician with handson installation, maintenance, troubleshooting, and diagnostics of elevator equipment

Benefits

• Opportunities for advancement
• Generous benefits package
• A positive work environment that encourages initiative and supports personal and professional growth
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance