Field Service Technician

Description

• Create detailed plans for installation, startup, and commissioning including schedule, tasks, resources, tools and equipment.
• Provide training to customer and customer's employees in the operation and maintenance of Globe equipment.
• Prepare detailed, daily service reports of onsite activities and submit to customer and manager.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit.
• Provide repair and repair supervision for Globe manufactured equipment.
• Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects.
• Assist in the preparation of quotations for service visits and equipment upgrades.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades.

Requirements

• Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other drawings to determine proper work procedures.
• Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards.
• Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of AutoCAD 2012 and Microsoft Office required.
• Demonstrated experience with material handling equipment, wood products or paper industries desired.
• Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site.
• 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required.
• Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required.
• Proven ability to use hand, power and precision tools and gauges required.
• Clearly and professionally interact with customer regarding status of commissioning.
• Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required.
• Must possess a valid driver's license and possess, or be able to obtain, a Passport and Transportation Workers Identification (TWI) card.
• Must be able to obtain a certified field service certificate.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance