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Outside Account Manager
Emco Corporation: Plumbing, Hvac, Waterworks, Industrial, Irrigation, Fire Protection
Develop and manage customer relationships to drive sales and profit for plumbing, HVAC distributor.
10d ago
C$57,500 - C$70,000
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Calgary, Alberta, Canada
Field
Company Size
2,200 Employees
Service Specialisms
Plumbing
HVAC
Waterworks
Industrial
Irrigation
Fire Protection
Construction services
Project Management
Sector Specialisms
Plumbing
HVAC
Waterworks
Industrial
Irrigation
Fire Protection
Oil & Gas
Pulp & Paper
Role
What you would be doing
issue resolution
payment processing
accounts receivable
data analysis
order processing
sales management
- Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre
- Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
- Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
- Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team
- Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
- Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
- Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales
- Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
- Process orders, quotes, job packages and any other sales functions required
- Lead and own the sales process including producing sales call reports, territory planning and growth targets
What you bring
microsoft office
trend
eclipse
college degree
customer service
driver's license
- Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
- Ability to gain comprehensive knowledge of product and value-added services
- Intermediate math skills
- Able to learn how to operate material handling equipment
- Proficient in the use of Microsoft Office software
- A minimum of 2 years of experience with customer service or counter sales
- College and/or University degree
- Ability to learn and operate the applicable software system used to process orders
- Excellent relationship building skills with customers, vendors, and teammates
- Outstanding customer service and verbal communication skills
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Experience using Trend and Eclipse
- Valid driver’s license with a clean driver’s abstract
- Work-life balance and flex time
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1906
Year Established
Celebrating over a century of industry experience and leadership in distribution.
100 years
Industry Experience
Demonstrates deep expertise and innovation in serving various sectors.
- Provides specialized solutions for commercial, residential, and industrial sectors.
- Serves clients nationwide, offering products from plumbing fixtures to complex fire protection systems.
- Delivers tailored solutions to meet the specific needs of each project.
- Focuses on key sectors like waterworks, fire protection, and HVAC, ensuring efficient and reliable systems.
- Known for comprehensive inventory and swift product availability.
- We believe in fostering a culture of collaboration, trust, and accountability.
- Our values are built on respect, teamwork, and continuous improvement.
- We focus on delivering high-quality service to our customers with integrity and professionalism.
- We embrace innovation and continuously strive for better solutions to meet our customers’ needs.
- We believe in the safety and wellbeing of our people and a positive work environment.
2050
Net-Zero Commitment
Aim to achieve net-zero carbon emissions.
- Prioritize energy efficiency, waste reduction, and sustainable product solutions.
- Promote the use of environmentally friendly products and technologies to reduce environmental impacts.
- Support sustainable water usage and implement green building standards.
- They are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
- They strive for diversity across all levels of the organization, including gender, ethnicities, and backgrounds.
- They focus on fostering an inclusive culture that supports the development and advancement of all employees.
- They have set clear diversity goals for recruitment and retention, actively working to increase gender representation in leadership roles.
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