Confirmation Representative
Champion Windows & Home Exteriors
Verify leads, confirm appointments, and handle inbound/outbound calls for home improvement services.
14 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bedford Heights, OH
Onsite
Company Size
1,000 Employees
Service Specialisms
Windows Installation
Home Improvement
Exterior Services
Replacement Windows
Siding Installation
Doors Installation
Energy Efficient Windows
Custom Windows
Sector Specialisms
Residential
Home Improvement
Role
What you would be doing
lead generation
outbound calls
product knowledge
audit reporting
lead verification
customer experience
- Assist in achieving daily, monthly and yearly lead goals.
- Dial out to customers to confirm leads or generate new leads.
- Maintain up to date product knowledge to offer helpful solutions to customers’ home improvement needs.
- Audit and repor t mistakes found on set appointments.
- Verify and confirm all leads with accurate information.
- Create a positive and trusting customer experience.
What you bring
customer service
phone skills
call center
multitasking
high school
product knowledge
- Excellent phone communication and customer service skills.
- Ability to multi-task and work both quickly and efficiently.
- Previous experience in a call center or a related sales position preferred.
- Must be able to lift 15 pounds at a time.
- High School Diploma or equivalent.
- Display expertise in what products we offer, scheduling and department protocols.
- Prolonged periods working on a computer.
- Ability to respond to customers through text using proper grammar and professional etiquette.
- Comfortable working in an environment with limited supervision.
- Must be able to work with a mouse & keyboard .
- 1 Year of Customer Service/ Support preferred.
- 401(k) Retirement Plan with company match
- Competitive compensation packages
- Basic and Voluntary Life and AD&D Insurance for Employee and Family
- Medical, Dental, and Vision Insurance with Plan Options
- Paid Time Off (PTO). For any vacation, personal, and sick day needs.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1953
Year Founded
The company has been providing home improvement solutions for over seven decades.
Millions Served
Homeowners Reached
The company has serviced millions of homeowners nationwide with its energy-efficient products.
- Specializes in custom windows, doors, and home exterior products that enhance comfort and style.
- Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects.
- Known for innovative designs and energy-efficient products, ensuring long-lasting results.
- Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability.
- Delivers products tailored to specific home styles and climates.
- Operates with a focus on craftsmanship, providing installation, maintenance, and support.
- Continued growth has expanded its footprint to serve homes across multiple states.
- Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.
- Customer-Centric: Champion's success is built on satisfying customer needs and exceeding their expectations.
- Integrity: Champion conducts business honestly and ethically, ensuring trust in all relationships.
- Excellence: Champion strives to provide the best quality products and service through continuous improvement.
- Teamwork: Champion values collaboration, respect, and support within teams to achieve common goals.
- Innovation: Champion embraces new technologies, methods, and ideas to improve products and services.
By 2050
Net-Zero Emissions Target
Aiming to achieve net-zero emissions across all operations.
- Committed to sustainability and reducing its environmental footprint.
- Using energy-efficient manufacturing processes to minimize waste.
- Focus on using sustainable materials in products where possible.
- Regular assessments to monitor and reduce energy consumption.
- Champions a diverse and inclusive workplace supporting equal opportunities for all employees.
- Actively recruits and supports a diverse workforce with a focus on creating an inclusive environment.
- Tracks and reports on gender diversity in leadership positions and the workforce.
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