

AIA Contract Documents provides digital and printable construction contract templates and tools.
We’re looking for a motivated, customer-focused Customer Success Manager (CSM) to support our Small and Mid-Sized Business (SMB) customers using AIA Contract Documents. This role is primarily responsible for managing renewals, driving expansion through up‑sell and cross‑sell opportunities, and building strong, trusted relationships with customers.
You’ll serve as a key partner to our customers by helping them maximize value, proactively addressing concerns, and ensuring a smooth renewal experience, while collaborating closely with internal teams to deliver a best‑in‑class customer experience. If you thrive in a fast‑paced environment, love meaningful customer conversations, and enjoy balancing relationship‑building with revenue impact, this role is for you.