Field Scheduling Coordinator

Description

• Create Service Events
• Coordinates service repair arrangements between the Service Techs and homeowners and/or builders
• Provide support and work with customers remotely to implement solutions
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Answers multi-line phone systems and routes calls accordingly
• Back up Retail Purchaser: assist in booking orders and recoveries as necessary to cover for absences and excessive workload
• Monitors installation revision dates to ensure timely shipping, transfer, and delivery of product into the warehouse
• Assist customers with questions and concerns
• Assume all communication responsibilities with the customers regarding their projects
• Processes returned merchandise via the Returned Goods Authorized [RGA] process to facilitate customer refunds and company cancellation fees.
• Often communicating with customers in person or on the phone
• Responsible for daily PSI updates with Installation Manager
• Communicate project information to various departments and maintain the project information files
• Manage Retail Projects in Pella Service and Installation [PSI] and Order Management System [OMS]
• Ensure resolution to technician within the expected timeline
• Manage warranty, billing, and tracking of parts within Service
• Confirms accurate orders and availability of parts
• Responsible for cataloging pictures of jobs sites both prior to and after installation for marketing as well as liability.
• Set up and coordinate all custom finishing and value added services with sub-contractors to maintain installation date.
• Maintain communication through phone and email with internal and external customers
• Responsible for coordinating product ordering for Recoveries, including rescheduling with the customer.

Requirements

• Prolonged periods of sitting at a desk
• Problem resolution skills
• Computer proficiency and the skill and ability to use company software (specifically PSI & OMS) and product scanners
• The ability to get along with others
• Ability to sell
• Time management skills
• Ability to accurately calculate figures and apply concepts of basic accounting
• Ability to partner with sales to meet and exceed customer’s service expectations
• Ability to work closely with a diverse group of customers
• Two years of related sales assistant experience, ideally in the construction industry
• Extensive use of computer, keyboard and other office equipment.
• Ability to establish rapport, present information, and respond to questions from contractors and sales

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance