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Fire Alarm Service Supervisor
The Hiller Companies
Supervises fire alarm service team, ensuring efficient operations, safety, and customer satisfaction.
8d ago
$101,000 - $132,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Orange, CA
Field
Company Size
1,200 Employees
Service Specialisms
Fire Protection
Engineering
Design
Construction
Consulting
Sector Specialisms
Commercial
Industrial
Energy
Special Hazards
Nuclear
Offshore platforms
Yachts
Aircraft carriers
Role
What you would be doing
- Work with Safety partners to ensure employees have the required tools and PPE for their work.
- Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
- Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
- Conduct regular safety briefings and address any safety concerns promptly.
- Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees’ development.
- Monitor and ensure that team members maintain up-to-date required certifications.
- Assist in building a high-performance team that operates efficiently and effectively.
- Provide regular updates to the Service Manager on team performance and operational challenges.
- Promote a culture of safety within the team and ensure compliance with safety protocols.
- Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
- Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
- Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
- Provide guidance on new employee training and conduct periodic performance reviews.
- Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
- Assist in managing multiple ongoing tasks and projects simultaneously.
- Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
- Support sales efforts by providing technical expertise and participating in customer interactions when needed.
- Motivate team members and track their continued development and training.
- Work with other Hiller support teams to ensure smooth operations of Service Department functions.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1982
Year Founded
The company was established in this year and has since grown to become a leading provider in its field.
40+ Years
Industry Experience
The company has been active in the fire protection and security industry for over four decades.
- Offers comprehensive services across multiple sectors.
- Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring.
- Specializes in providing services for healthcare, government, energy, education, and commercial properties.
- Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations.
- Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.
- Integrity: We are committed to being honest, trustworthy, and transparent.
- Excellence: We continually strive for quality and improvement.
- Teamwork: We collaborate to achieve success.
- Customer Commitment: We put the needs of our customers first.
- Safety: We prioritize the safety of our people and customers in everything we do.
- Committed to sustainable practices that minimize environmental impact.
- Goal to reduce carbon footprint by adopting energy-efficient technologies.
- Ongoing initiatives to implement greener practices in all business operations.
- Continually assessing and improving waste reduction strategies.
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