Battery Apprentice Technician

Description

• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Follow all safety regulations, including site specific safety regulations established by customers.
• Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required).
• Execute planned maintenance agreements, including:
• Build strong relationships with customers.
• Battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Charger inspections, calibrations, and adjustments.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment.
• Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat.

Requirements

• Intermittent travel expected within designated territory, home most nights.
• Associate degree from an approved two-year college or university, preferred or equivalent experience.
• Certification from a technical school focused on electrical, mechanical repair or battery maintenance preferred.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across offices.
• Ability to organize his/her own work and work independently, with limited supervision.
• May be required to pass additional requirements under the Department of Transportation (DOT).
• A valid driver’s license, CDL a plus but not required.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Willingness to work occasional overtime.
• Reliable attendance and punctuality.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Strong communication, problem solving, and analytical skills.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• A score card that reflects performance in areas such as safety, training completion, efficiency, work order completion, customer satisfaction, and issue resolution.
• High School or GED Diploma required.
• Must be able to pass a background check and drug screen.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to adapt to a fast-changing environment.
• Travel daily, some overnight travel required.

Benefits

• 8 paid holidays
• 401K with match
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• Advancement opportunities.
• Training and mentoring – Learn from our experts in the industry.
• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full-time Employees receive 128 Hours of PTO Annually

Training + Development

Interview process

Visa Sponsorship

Security clearance