Growth Account Manager - Customer Success Manager

Description

• Build proactive, regular engagement with your portfolio to ensure high utilisation and tangible outcomes.
• Act as a strategic advisor who confidently positions solutions that drive customer success.
• Partner with Sales, Product, Support, and Implementation to deliver a seamless experience.
• Provide responsive, high-quality support across calls, email, and occasional site visits.
• Identify and close cross-sell and up-sell opportunities across modules, services, and training.
• Bring customer insights back into the business to influence product and process improvements.
• Lead end-to-end renewal conversations, ensuring customers see Simpro’s long-term value.
• Build strong, trusted relationships with stakeholders at all levels.

Requirements

• Excellent interpersonal and communication skills, with the ability to influence and build trust.
• Understand customer workflows and recommend best-practice optimisation.
• Tech-savviness and a willingness to learn a broad, evolving product suite.
• Confidence identifying customer needs and translating them into clear recommendations.
• A customer-first mindset paired with strong commercial acumen.
• Experience in Customer Success, Account Management, or a similar customer-facing role within SaaS.

Benefits

• Employee Assistance Program
• Public Holiday Exchange Scheme
• Fun team camaraderie and events
• Paid Volunteer Leave Days
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Delicious, free, chef-prepared lunch daily on site
• Leave to foster personal connections, health & overall well-being
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Casual dress and relaxed office environment
• Generous Parental Leave Program

Training + Development

Interview process

Visa Sponsorship

Security clearance