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Assistant General Manager (Assistant Community Manager) - Santa Monica
Sentral
Assist GM with admin, leasing, resident services, finance, and property maintenance.
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Santa Monica, CA
Onsite
Company Size
280 Employees
Service Specialisms
Property Management
Asset Management
Facilities Management
Technology Solutions
Data Analytics
Sector Specialisms
Residential
Hospitality
Multifamily
Flexible Apartments
Class-A Multifamily
Property Management
Asset Management
Role
What you would be doing
maintenance scheduling
team management
compliance oversight
lease renewal
financial reporting
online reviews
- Schedule and oversee maintenance calls to apartment units
- Oversee of planning and execution of resident and guest events
- Ensure compliance with all company, local, state and federal regulations and safety rules
- Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
- Monitor and respond to all online reviews per company procedure and policy
- Transport boxes and equipment weighing up to 20 pounds
- Assist in conducting market surveys and shop competitive communities
- Participate in training in order to comply with new or existing laws
- Be responsible for resident lease renewal process and retention results
- Establish rapport with residents and guests so they always feel loved
- Manage the maintenance and custodial teams at the property
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
- Move throughout the property for extended periods of time
- Respond to resident and guest questions and concerns in a timely manner
- Complete accounting month end process and assist with monthly financial statement reporting
- Ensure unsafe conditions are corrected in a timely manner
- Provide general clerical assistance to community office
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Assist in monitoring advertising source effectiveness
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Observe details in surrounding areas and on a screen
- Oversee and provide back up to the leasing floor
What you bring
high school
ms office
osha
problem solving
customer service
apartment leasing
- Must possess strong attention to detail and sales ability
- High School Diploma or equivalent required; some college preferred
- Strong decision-making and problem-solving skills
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Must possess a positive attitude and the ability to smile under all circumstances
- Demonstrate strong oral and written communication skills
- Communicate with other persons in the building
- Ability to work a flexible schedule, including evenings and weekends
- OSHA laws and regulations, willingness to obtain within six months
- Computer literate with capability in email, MS Office and related communication tools
- Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
- Great time management skills
- A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
2021 Founded
Innovative Living Model
Initiated the concept of blending residential and hospitality spaces with the Home+ model.
$4B Assets
Managed Assets Value
Over $4 billion in managed assets across their property portfolio.
10,000+ Units
Accommodations Offering
Operates over 10,000 residential and hospitality units across various locations.
Award 2024
Proptech Innovation
Recognized with the Multifamily Executive award for technology advancements in resident services.
- Blurs the line between home, travel, and work with its Home+ residential hospitality model.
- Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year.
- Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital.
- Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle.
- Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services.
- Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.
39.3%
Green-certified Properties
Portion of properties by net lettable area that are LEED Gold/Platinum certified.
2025
Sustainability Framework Launched
The company established a Sustainable Finance Framework to fund green financing initiatives, receiving a 'Gold' rating from MARC.
- Board delegates sustainability oversight to CEO and Sustainability Working Committee, with annual EES impact reporting.
- Sustainable Finance Framework aligns with ICMA, ACMF, SC, LMA/APLMA, ISDA standards.
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