Janitorial Post Event Manager

Description

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain solid relationship with customer and be the face of ABM for the customer
• Inventory control to ensure labor and supplies are within budget.
• Provide customers with information regarding additional services available at ABM;
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
• Anticipates problems and proactively implements preventative action plans.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Report accidents and property damage in an accurate and timely manner

Requirements

• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Understanding of the service industry practices, process and trends.
• Excellent verbal and written business communication skills.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision:
• Solid accounting and business acumen.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications
• Excellent follow-up and an eye for detail.
• Excellent personal organization skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance