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Software Support Specialist - Must be local to Arizona
Ies Communications
Support software apps, test, troubleshoot, train users, and document issues.
4d ago
$65,000 - $75,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tempe, AZ
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Communications
Technology Solutions
Networking
Security Systems
Data Services
Audio Visual Systems
Consulting
Project Management
Sector Specialisms
Construction
Data Center
Audio Visual
Security
Life Safety
WiFi
Distributed Antenna Systems (DAS)
Copper Infrastructure Solutions
Role
What you would be doing
technical support
user acceptance
test execution
performance monitoring
devops ticketing
knowledge base
- Review test plans and participating in system testing activities as per QA processes
- Provide technical support for software applications via phone, email, and live chat.
- Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs.
- Collaborate with development teams to escalate and resolve complex issues.
- Verify fixes and maintains test documentation.
- Document test cases, execute them and report any identified issues.
- Maintain and update user manuals, FAQs, and knowledge base articles.
- Provide feedback to product teams based on user experiences and pain points.
- Assist in software installation, configuration, and updates.
- Monitor system performance and report anomalies or recurring issues.
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Conduct training sessions or webinars for users on software features and best practices.
- Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
- Troubleshoot and resolve software issues reported by users.
- Document and track support requests using DevOps ticketing system.
- Report to staff productivity on a weekly, monthly and quarterly basis
What you bring
bachelor’s
sql
problem solving
communication
self‑motivated
team player
- Ability to work independently with minimal guidance
- Strong verbal and written communications skills are necessary
- Excellent communication and problem-solving skills.
- Regular attendance is mandatory.
- Must be able to travel to the corporate office as needed.
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Team player who can collaborate across departments.
- Strong understanding of software systems and troubleshooting techniques.
- Ability to explain technical concepts to non-technical users.
- Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
- Must have advanced analytical, planning, and multi-task skills/abilities.
- Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
- Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
- Eagerness to learn and adapt to new technologies.
- Ability to multitask and manage time effectively in a fast-paced environment.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
- Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems.
- With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions.
- The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks.
- IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments.
- Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects.
- From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.
- Safety First
- Innovation
- Collaboration
- Customer-Centric
- Accountability
by 2030
Net Zero Target
Aims to achieve net zero emissions.
- Commitment to reducing environmental impact through sustainable solutions
- Focus on energy efficiency and waste reduction
- Implementation of green technologies across operations
- Commitment to building a diverse and inclusive workforce
- Continuous efforts to provide equal opportunity in hiring and career advancement
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