Customer Service Representative

Description

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Maintain communication with dispatch and your manager.
• Convert incoming customer calls into booked service appointments.

Requirements

• Highly organized with exceptional follow-through abilities.
• IT competent; good typist and proficient with phone systems.
• Ability to build trust and demonstrate empathy.
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Highly motivated, flexible, and great attitude
• 3+ years of customer service.
• Experience with a multi-line phone system
• Strong verbal and written communication.

Benefits

At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.

• Relaxed and fun atmosphere
• Growth opportunities
• Competitive pay – $20-$35/hr
• 401k Plan with a 5% match.
• Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
• Work-life balance – up to 2 weeks of PTO and holiday pay.
• Paid training – Nexstar training, Service Titan training, PSP training

Training + Development

Interview process

Visa Sponsorship

Security clearance