CUSTOMER CARE COORDINATOR

Description

• Review WO for billing material & labor.
• Schedules lifts as needed.
• Commercial Service agreement renewals and tracking.
• Support and encourage an Employee Owner culture.
• Compiling data and reviewing reports as assigned.
• Professional and courteous with customers, technicians, and coworkers at all times.
• RES Service Agreements NEW communications.
• Support technicians with bids/quotes while they are on site.
• Assist with outbound calls.
• Assist with dispatching technicians as needed.
• Ensure service agreement schedules are maintained in accordance with the contract requirements and customer expectations.
• Endorse and comply with all Standard Heating and Air Conditioning’s Safety policies and initiatives.
• Assist with incoming calls; schedule appointments.
• Work with Customer Service Manager to ensure proper customer support is being delivered.
• Orders filters for maintenance calls.
• Process warranty parts, new and unused parts.

Requirements

• Strong problem-solving skills and the ability to remain calm and helpful under pressure.
• Strong communication skills - both verbal and written - with the ability to handle calls professionally and clearly.
• Prior experience in a customer service or administrative role, preferably in HVAC or a service-related industry.
• Ability to learn and navigate company-specific software quickly.
• Detail-oriented with strong organizational and multitasking abilities.

Benefits

• 60 Day+ COM Collections.

Training + Development

Interview process

Visa Sponsorship

Security clearance