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Assistant Community Manager
The Morgan Group
A leading provider of construction services across diverse sectors, specializing in large-scale projects.
Assist Community Manager with daily operations and resident relations
6d ago
Junior (1-3 years)
Full Time
Houston, TX
Onsite
Company Size
2,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Development
Construction
Acquisitions
Management
Role
What you would be doing
move-in paperwork
move-out assessment
bookkeeping
utility monitoring
service requests
leasing supervision
Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.
Ensure that all team members understand and adhere to fair housing standards.
Monitor the community for compliance to all Fair Housing and ADA laws.
Supervise the leasing team their tours and closing techniques.
Comply with all training requirements set forth for this position.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non-fraternization.
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Monitor the timely completion of all service requests.
Manage the bookkeeping and rental collection These include but are not limited to the following:
Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies.
Supervise the leasing team in absence of the Community Manager.
Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
Assist in the preparation of monthly financials.
Collect rent in a timely basis per the lease contract.
Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.
Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.
Assist the Community Manager with the service team. These duties include but are not limited to the following:
Maintain the resident renewal program set by the Community Manager.
Create a sense of community with the residents and the community.
Monitor the leasing teams follow up of all leads.
Assist the Community Manager in the management of the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
Operate the office in a professional, clean, uncluttered and well-staffed manner.
Promptly attend to resident comments and/or complaints.
Inspect make ready apartments prior to move in.
Work overtime as necessary to meet the MORGAN standards of customer service.
Submit payables to accounting per MORGAN standard.
What you bring
driver's license
ppe
english
communication
physical stamina
market knowledge
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Constant need to be indoors (100%).
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Occasional need (1%-33%) to respond to after hour emergencies.
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%)
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Frequently outdoors (33% to 50%) during all weather conditions.
Will need to be on feet (33% to 100%).
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
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