Assistant Manager - Fault Management Center (FMC) at Engie South East Asia in Changi, East Region, Singapore | Kablio

Role

Description

fault management

manpower scheduling

ticket tracking

operational reporting

client management

data backup

Ensure updates to contact lists and related documentation are carried out promptly.
Lead and manage the Fault Management Center (FMC)team, including FMC Team Leaders and Operators, to ensure smooth daily operations.
Handle any ad-hoc tasks assigned by superior.
Schedule manpower and ensure minimum manning requirements are consistently met.
Monitor all outstanding tickets, identify those pending closure, and follow up for timely updates.
Train, guide, and equip team members with up-to-date knowledge of processes and procedures.
Oversee manpower allocation and support operational planning.
Create, analyse, and present operational reports to management and stakeholders.
Manage customer relationships and coordinate with internal teams as required.
Perform backup or download of recordings when required.

Requirements

m&e

diploma

helpdesk

leadership

communication

proactive

Able to work independently and possess good interpersonal skills.
Building and M&E knowledge is preferred.
Proactive, able to work with minimal supervision, and able to perform under pressure.
At least a tertiary or diploma qualification.
Has a good safety mindset and displays good WSH behaviour
At least three (3) years of relevant experience in Helpdesk/Call Centre operations and management.
Good verbal and written communication skills.
Strong leadership qualities with good planning and organisational skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€3BN Investment

Regional Funding (2023–2025)

Leverages a significant regional investment to scale projects from district cooling to custom onsite solar installations.

38GW Renewables

Global Expertise

Backed by globalENGIE expertise, the SEA arm manages 38GW of renewable energy capacity worldwide.

Born from ENGIE’s global low-carbon drive, the SEA unit anchors in vibrant hubs like Singapore, Malaysia and the Philippines.
It blends R&D, design and operations—spanning onsite solar, energy storage, district cooling, data-centre power and EV charging.
A regional R&D lab in Singapore spearheads smart grids, IoT and industrial energy efficiency for island and city projects.
Projects range from mission-critical data centre energy systems to large-scale renewables and sustainable transport ventures.
It tackles the energy value chain end-to-end: financing deals, engineering design, asset construction, digital ops and outcome assurance.
Its standout: a joint-venture with ComfortDelGro advancing electric vehicle mobility in the region.
Despite being leaner than other branches, it delivers big—integrating digital platforms into urban and industrial energy solutions.

Culture + Values

Integrity, responsibility and transparency (from ENGIE’s Ethics Code of Conduct)
Ethics is at the core of everything we do (Ethics Code guidance)
Employee decisions and actions guided by highest ethical standards and compliance
Dedicated contact channels for reporting ethical concerns ([email protected], [email protected])
Collaboration with governments, businesses and communities to accelerate energy transition
Focus on innovation, digital at all operational levels, and a culture of continuous improvement
Unwavering attention to Health & Safety in operations

Environment + Sustainability

750,000 tonnes

CO₂ Emissions Avoided

The company has avoided over 750,000 tonnes of CO₂ emissions across its Southeast Asian operations.

33% reduction

CO₂ Emissions Drop

The group has reduced CO₂ emissions by 33% since 2017.

€22–25 billion

Investment in Renewables

The group plans to invest €22–25 billion by 2025, with 70% allocated to renewables and energy solutions.

45 Mt CO₂ avoided

Customer Impact Goal

By 2030, the group aims to help customers avoid 45 million tonnes of CO₂ annually.

Committed to Net Zero by 2045 in Southeast Asia
20–30% year-on-year growth for installed solar & utilities capacity
Enabled 61.7% energy savings via district cooling in the Philippines
Group roadmap includes phasing out coal globally by 2027, with SBTi-aligned targets
Group targets ≥90% CO₂ reduction by 2045, with a 66% carbon intensity cut by 2030
SEA hub supports distributed energy infrastructure, including solar, district cooling, EV charging, and onsite utilities

Inclusion & Diversity

50% Gender Parity

Target for Management Positions by 2030

The company aims to achieve gender parity in management positions across Southeast Asia by 2030.

32% Hiring Growth

Women in Management Roles by 2023

In 2023, 32% of new managerial hires in Southeast Asia were women, marking progress toward gender parity goals.

Women Empowerment Network with ENGIE Care Programme for mentoring & support
Global DEI policy adopted 2022 under “Be.U@ENGIE”
ENGIE Lab Singapore’s DEI engagement under “Ways of Leading” initiative

Articles

Careers at Engie South East Asia

Sustainability Initiatives

Innovative Projects

Company

Overview

€3BN Investment

Regional Funding (2023–2025)

Leverages a significant regional investment to scale projects from district cooling to custom onsite solar installations.

38GW Renewables

Global Expertise

Backed by globalENGIE expertise, the SEA arm manages 38GW of renewable energy capacity worldwide.

Born from ENGIE’s global low-carbon drive, the SEA unit anchors in vibrant hubs like Singapore, Malaysia and the Philippines.
It blends R&D, design and operations—spanning onsite solar, energy storage, district cooling, data-centre power and EV charging.
A regional R&D lab in Singapore spearheads smart grids, IoT and industrial energy efficiency for island and city projects.
Projects range from mission-critical data centre energy systems to large-scale renewables and sustainable transport ventures.
It tackles the energy value chain end-to-end: financing deals, engineering design, asset construction, digital ops and outcome assurance.
Its standout: a joint-venture with ComfortDelGro advancing electric vehicle mobility in the region.
Despite being leaner than other branches, it delivers big—integrating digital platforms into urban and industrial energy solutions.

Culture + Values

Integrity, responsibility and transparency (from ENGIE’s Ethics Code of Conduct)
Ethics is at the core of everything we do (Ethics Code guidance)
Employee decisions and actions guided by highest ethical standards and compliance
Dedicated contact channels for reporting ethical concerns ([email protected], [email protected])
Collaboration with governments, businesses and communities to accelerate energy transition
Focus on innovation, digital at all operational levels, and a culture of continuous improvement
Unwavering attention to Health & Safety in operations

Environment + Sustainability

750,000 tonnes

CO₂ Emissions Avoided

The company has avoided over 750,000 tonnes of CO₂ emissions across its Southeast Asian operations.

33% reduction

CO₂ Emissions Drop

The group has reduced CO₂ emissions by 33% since 2017.

€22–25 billion

Investment in Renewables

The group plans to invest €22–25 billion by 2025, with 70% allocated to renewables and energy solutions.

45 Mt CO₂ avoided

Customer Impact Goal

By 2030, the group aims to help customers avoid 45 million tonnes of CO₂ annually.

Committed to Net Zero by 2045 in Southeast Asia
20–30% year-on-year growth for installed solar & utilities capacity
Enabled 61.7% energy savings via district cooling in the Philippines
Group roadmap includes phasing out coal globally by 2027, with SBTi-aligned targets
Group targets ≥90% CO₂ reduction by 2045, with a 66% carbon intensity cut by 2030
SEA hub supports distributed energy infrastructure, including solar, district cooling, EV charging, and onsite utilities

Inclusion & Diversity

50% Gender Parity

Target for Management Positions by 2030

The company aims to achieve gender parity in management positions across Southeast Asia by 2030.

32% Hiring Growth

Women in Management Roles by 2023

In 2023, 32% of new managerial hires in Southeast Asia were women, marking progress toward gender parity goals.

Women Empowerment Network with ENGIE Care Programme for mentoring & support
Global DEI policy adopted 2022 under “Be.U@ENGIE”
ENGIE Lab Singapore’s DEI engagement under “Ways of Leading” initiative

Articles

Careers at Engie South East Asia

Sustainability Initiatives

Innovative Projects