Resident Relations Manager

Description

• Work with legal on lease violations (follow up until resolutions).
• Champion Company values and operations standards.
• Maintain organized records and provide office support.
• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Work with Maintenance to coordinate service requests.
• Work with the team on resident events.
• Effectively and professionally resolve conflict with residents.
• Work with the CapEx team to notify residents of scheduled work.
• Escalate and communicate residents inquires, concerns, and violations to GM that can't be resolved by the Residential Manager.
• Schedule work in occupied units with Maintenance and contractors.
• Notify and deliver violation notices (and notate accounts).
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Coordinate temporary housing for residents with major maintenance issues (using on-site gues suites).
• Follow up on all resident inquires and complaints.
• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.

Requirements

• All resident's notification in relation to work, complaints, violations, maintenance issues, and related activities, etc.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.

Benefits

• Pet Insurance: Because we know your furry friends are family too!
• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.

Training + Development

Interview process

Visa Sponsorship

Security clearance