Service Manager

Description

• Review revenue pacing and billing and approve supplier invoices
• Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness
• Review sub-contracts and negotiate terms and conditions
• Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
• Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
• Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
• Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
• You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.
• Lead shift handover review sessions to improve the effectiveness of future projects
• Review and verify the forecast to maximize utilization and meet catalog targets
• Travel may be required
• Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
• Approve technical reports generated on site, update documentation as required
• Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
• Own the status and monitoring of progress and costs of the project with the support of the project controls team
• Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
• Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
• Preside over the execution activities of a team of field employees to include outage managers and construction managers
• Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
• Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
• Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
• Maintain contact with TFAs running you assigned projects for direction, updates and support as needed
• Analyze and report project close out metrics to determine proximity to operating plan targets

Requirements

• Excellent customer service and interpersonal skills
• Bachelor’s degree or equivalent in related field with minimum 5 years project management experience;
• Ability and willingness to work holidays, weekends and overtime as required by field assignments
• 5+ years managing and developing employees
• Experience in power generation or technical industry can be substituted for degree and/or project management experience
• 5+ years of specialized/industry experience
• Excellent communication skills
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
• English proficiency required
• Proficient in project management
• 7 to 10 years applicable experience and demonstrated success/knowledge
• Ability to solve complex problems

Benefits

• Reward and recognize strong performance on the job site via site compensation / incentive process

Training + Development

Interview process

Visa Sponsorship

Security clearance