Field Technician

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

• Review installation project/process with customers
• Execute change order specifications
• Maintaining a driving record that meets company’s insurance standards
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Fulfill service appointment specifications
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Maintain service parts inventory and equipment
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

• Must be able to pass EPA certification and follow EPA Regulations
• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Knowledge of local permit/license/historical/HOA requirements
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Customer-centric mindset
• Valid Driver’s License
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Maintain proficiency to do all tasks of the position.
• Capability to navigate various applications on an iPad
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)