Customer Care SME

Overview

Expertly resolve complex customer complaints, ensure compliance, and enhance customer care.

Key Responsibilities

• process improvement
• knowledge sharing
• compliance management

Tasks

-Spotting opportunities to improve how we support our customers — and helping bring meaningful change to life. -Offering your expertise generously to colleagues, lifting others up while strengthening Jemena’s customer care capability. -Identifying potential compliance concerns and addressing them with responsibility and professionalism.

Requirements

• conflict resolution
• customer service
• negotiation
• empathy
• adaptable
• organised

What You Bring

-Drawing on your experience resolving complex complaints with calm, confidence and care — even in moments of conflict. -Communicating with warmth and clarity across diverse teams and customer groups, listening deeply and engaging openly. -You’re organised, able to prioritise effectively, and confident working to tight deadlines while maintaining accuracy and warmth. -Using your strong, considered negotiation skills to achieve fair and respectful outcomes. -You’re currently working in customer service, customer advocacy or claims within a regulated industry (e.g., utilities, financial services or telecommunications). -You’re proactive, adaptable and bring an optimistic, solutions-focused approach to your work. -You’re resilient, grounded and able to stay empathetic even during challenging situations.

People Also Searched For

About Jemena

-Its network spans Victoria, New South Wales, Queensland and the Northern Territory, delivering power to homes and industries. -It operates major transmission conduits: Eastern, Northern, Queensland and VicHub gas pipelines, plus interstate electricity grids. -Typical projects include sprawling grid upgrades, cross-state gas links and landmark initiatives like Australia’s first biomethane injection. -Mixes century-old utility legacy with cutting-edge innovation—like hydrogen and biomethane pilots—for the future of energy.

Sector Specialisms

Security Clearance

-pre‑employment medical -reference checks -national police check