Customer Consultant - EBI

Description

• Prepare and review contract documents using Trane’s templates and present proposals to customers.
• Find new sales opportunities, write proposals, and help build strong relationships with customers.
• Solve customer problems by investigating issues and recommending effective solutions.
• Manage customer accounts and make sure their service needs are met efficiently.
• Listen to customer needs, solve problems quickly, and always provide excellent service.
• Share feedback about competitors, customer needs, and market trends to help guide company decisions.
• Stay organized by planning regular service reviews, keeping documents up-to-date, and tracking contracts.
• Support customers regularly to help them grow and stay loyal.
• Manage multiple customer accounts and make sure their needs are met in order of priority.
• Solve service problems to keep customers happy and maintain their agreements.
• Stay committed to making customers happy, encouraging loyalty, and strengthening Trane’s reputation as a climate leader.
• Learn about market trends and customer needs to set the best prices and sales plans.
• Be the main contact for customers’ questions and requests.
• Proactively keep in touch with customers to help renew their contracts and warranties on time.
• Spot new sales opportunities, suggest extra services, and help the company grow through upselling.
• Arrange regular meetings with customers and the operations team to resolve important or urgent matters.
• Offer and sell extra services like Trane Care Service, parts, and retrofits, as well as collect payments.
• Work closely with the Technical Support Team and other colleagues to find solutions for customers.
• Handle customer complaints by working with internal teams to fix issues quickly.

Requirements

• Work well with technical and internal teams to find and implement the best solutions for customers.
• Understand the market and customer needs to help set prices and share feedback about competitors.
• Communicate clearly and build strong relationships as the main contact for customers.

Benefits

• Volunteerism: 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations.
• Comprehensive learning and development solutions, designed to support our people in connecting and growing, including Higher education/Certification reimbursement.
• The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship.
• Inclusive Wellbeing Program, with resources to support your and your family’s physical, social, emotional, and financial well-being.

Training + Development

Interview process

Visa Sponsorship

Security clearance