Service Representative I (Bilingual- Spanish) at Philadelphia Housing Development Corporation in Philadelphia, PA | USD42,539-46,236 | Kablio

Role

Description

application processing

document review

eligibility determination

clerical support

status reporting

crew dispatch

Interviews applicants applying for vacant properties; provides housing information and elicits information from applicants; receives documents; checks documents for accuracy, completeness, and conformity with the program requirements; rejects improper documents; completes application and determines eligibility.
Performs filing, typing, and other clerical duties.
Processes applications: checks terminal for property status and to determine taxes, ownership, income information, taxes, water, and lien delinquency; prepares status report for each application completed. Dispatches repair crews based on information taken.

Requirements

phdc package

3 years

high school

customer service

interviewing

regulatory

Knowledge of house systems and repair approaches.
Package NamePHDC Package (1EDU)
Thorough knowledge of interviewing techniques.
Considerable knowledge of office practices and procedures
Ability to speak and provide information clearly and concisely.
Considerable knowledge of the English language and spelling.
Minimum Experience3 Years
Considerable knowledge of departmental functions and organizations.
Ability to make judgmental decisions where several courses of action are presented.
Proficiency in public contact and customer service.
Education equivalent to completion of the twelfth school grade.Three years of experience in clerical work, two years of which shall have involved a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints.Or any equivalent combination of acceptable education and experience.
Considerable knowledge of regulatory and procedural issues related to client eligibility for housing assistance programs.

Benefits

Life insurance
Generous retirement plan
Base Pay$42539.00 - $46236.00 / Year
Superior health insurance (including prescription, vision, and dental)
Deferred compensation
IndustryAdministrative Services , Home Improvements
Relocation Expense CoveredNo
Paid vacation and sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1964

Year Established

The organization was established in 1964 and has since grown into a leading community development intermediary.

Philadelphia’s go‑to community development intermediary, working across every neighborhood.
Finances and supports affordable housing development, home repairs, and adaptive reuse of vacant lots.
Project focus areas include owner‑occupied home improvement, accessibility modifications, weatherization, and new affordable housing units.
Specializes in residential affordable housing, community land repurposing, financial assistance programs, and neighborhood planning.
Leverages public and private funding to facilitate citywide repairs and construction initiatives.
Trust‑fund model preserves existing housing and enables new construction through community partnerships.

Culture + Values

Repair homes and finance affordable housing.
Help communities plan.
Assist residents, community groups, businesses, and developers in repurposing vacant land.
Support amenities that make neighborhoods great places to live.
Work in every neighborhood in Philadelphia with dedicated staff.

Environment + Sustainability

2050 Carbon Neutrality

City of Philadelphia's Commitment

The city aims to achieve net-zero greenhouse gas emissions across all sectors by 2050.

50% Reduction

Philadelphia 2030 District Goal

The district targets a 50% reduction in energy use, water consumption, and transportation-related emissions from the building sector by 2030.

-0.2 kg CO2/m²/year

Net-Zero Residency Achievement

A Philadelphia residential project achieved net-zero energy balance with ultra-low emissions through demand reduction, recycled materials, mass timber, and on-site PV.

25% Exceedance

ASHRAE 90.1 Baseline

A housing authority headquarters project exceeded the ASHRAE 90.1 energy efficiency baseline by over 25% using advanced insulation, glazing, LED lighting, and VRF heat pump systems.

Philadelphia aims to achieve carbon neutrality (net-zero greenhouse gas emissions) by 2050, encompassing buildings, energy, transportation, and waste sectors.
Philadelphia Net-Zero Mixed-Income Residential TOD project achieved final emissions of –0.2 kg CO₂e/m²/year, reaching net-zero energy balance; initial design emissions were reduced from 17 to 13 to 4 kg CO₂e/m²/year through demand reduction, recycled materials, mass timber and on-site PV.
Philadelphia Housing Authority headquarters as part of Sharswood/Blumberg redevelopment achieved up to 70% HVAC efficiency improvements through high-efficiency insulation, glazing, LED lighting, and VRF heat pump HVAC systems.

Inclusion & Diversity

Information on the organization’s internal DEI strategy and gender-related statistics is not publicly available.

Articles

AMP RFP (Adaptive Modifications Program)

Finding solutions for your rentals at the PHDC Housing Fair (Rental Improvement Fund & TFA)

Vision For Equality overview of PHDC services

Critical Path Learning Center resource article on PHDC

Role

Description

application processing

document review

eligibility determination

clerical support

status reporting

crew dispatch

Interviews applicants applying for vacant properties; provides housing information and elicits information from applicants; receives documents; checks documents for accuracy, completeness, and conformity with the program requirements; rejects improper documents; completes application and determines eligibility.
Performs filing, typing, and other clerical duties.
Processes applications: checks terminal for property status and to determine taxes, ownership, income information, taxes, water, and lien delinquency; prepares status report for each application completed. Dispatches repair crews based on information taken.

Requirements

phdc package

3 years

high school

customer service

interviewing

regulatory

Knowledge of house systems and repair approaches.
Package NamePHDC Package (1EDU)
Thorough knowledge of interviewing techniques.
Considerable knowledge of office practices and procedures
Ability to speak and provide information clearly and concisely.
Considerable knowledge of the English language and spelling.
Minimum Experience3 Years
Considerable knowledge of departmental functions and organizations.
Ability to make judgmental decisions where several courses of action are presented.
Proficiency in public contact and customer service.
Education equivalent to completion of the twelfth school grade.Three years of experience in clerical work, two years of which shall have involved a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints.Or any equivalent combination of acceptable education and experience.
Considerable knowledge of regulatory and procedural issues related to client eligibility for housing assistance programs.

Benefits

Life insurance
Generous retirement plan
Base Pay$42539.00 - $46236.00 / Year
Superior health insurance (including prescription, vision, and dental)
Deferred compensation
IndustryAdministrative Services , Home Improvements
Relocation Expense CoveredNo
Paid vacation and sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1964

Year Established

The organization was established in 1964 and has since grown into a leading community development intermediary.

Philadelphia’s go‑to community development intermediary, working across every neighborhood.
Finances and supports affordable housing development, home repairs, and adaptive reuse of vacant lots.
Project focus areas include owner‑occupied home improvement, accessibility modifications, weatherization, and new affordable housing units.
Specializes in residential affordable housing, community land repurposing, financial assistance programs, and neighborhood planning.
Leverages public and private funding to facilitate citywide repairs and construction initiatives.
Trust‑fund model preserves existing housing and enables new construction through community partnerships.

Culture + Values

Repair homes and finance affordable housing.
Help communities plan.
Assist residents, community groups, businesses, and developers in repurposing vacant land.
Support amenities that make neighborhoods great places to live.
Work in every neighborhood in Philadelphia with dedicated staff.

Environment + Sustainability

2050 Carbon Neutrality

City of Philadelphia's Commitment

The city aims to achieve net-zero greenhouse gas emissions across all sectors by 2050.

50% Reduction

Philadelphia 2030 District Goal

The district targets a 50% reduction in energy use, water consumption, and transportation-related emissions from the building sector by 2030.

-0.2 kg CO2/m²/year

Net-Zero Residency Achievement

A Philadelphia residential project achieved net-zero energy balance with ultra-low emissions through demand reduction, recycled materials, mass timber, and on-site PV.

25% Exceedance

ASHRAE 90.1 Baseline

A housing authority headquarters project exceeded the ASHRAE 90.1 energy efficiency baseline by over 25% using advanced insulation, glazing, LED lighting, and VRF heat pump systems.

Philadelphia aims to achieve carbon neutrality (net-zero greenhouse gas emissions) by 2050, encompassing buildings, energy, transportation, and waste sectors.
Philadelphia Net-Zero Mixed-Income Residential TOD project achieved final emissions of –0.2 kg CO₂e/m²/year, reaching net-zero energy balance; initial design emissions were reduced from 17 to 13 to 4 kg CO₂e/m²/year through demand reduction, recycled materials, mass timber and on-site PV.
Philadelphia Housing Authority headquarters as part of Sharswood/Blumberg redevelopment achieved up to 70% HVAC efficiency improvements through high-efficiency insulation, glazing, LED lighting, and VRF heat pump HVAC systems.

Inclusion & Diversity

Information on the organization’s internal DEI strategy and gender-related statistics is not publicly available.

Articles

AMP RFP (Adaptive Modifications Program)

Finding solutions for your rentals at the PHDC Housing Fair (Rental Improvement Fund & TFA)

Vision For Equality overview of PHDC services

Critical Path Learning Center resource article on PHDC