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Desktop Support Technician / Services Tech - Akron, OH (Onsite, Temp-to-Hire)

Servicepoint It

Trusted partner delivering large‑scale IT infrastructure, field services, staffing, and cutting‑edge tech.

Provide onsite/remote IT support, manage tickets, hardware repairs, and asset management.

7d ago

Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)

Contractor

Akron, OH

Onsite

Company Size

500 Employees

Service Specialisms

IT Services

Cloud Solutions

Software Development

Cybersecurity

Data Analytics

Project Management

Consulting

Digital Transformation

Sector Specialisms

Petrol Chemical

Construction

Facilities Management (Hard and Soft)

Professional Services

Manufacturing

Health Care

Security

Legal

Role

What you would be doing

data certification

ticket reassignment

issue escalation

asset disposition

stockroom repairs

warranty parts

Completing data certifications and resolving any discrepancies promptly.
Reassign tickets when necessary, including detailed reasoning for reassignment.
Utilize the provided note template for all ticket documentation.
Escalate issues appropriately following the client’s escalation paths.
Updating asset dispositions the same day equipment is processed.
Perform stockroom repairs and meet SLA requirements by ensuring all equipment is fully operational and properly imaged.
Ordering and returning warranty parts on time to avoid performance impacts.
Manage your ticket queue and ensure timely resolution with clear, complete notes.
Follow all Asset Management protocols, including:
Provide high-quality, customer-focused support both onsite and remotely.
Coordinating and providing accurate data for disposal items.

What you bring

servicenow

hardware troubleshooting

windows 10

3+ years

customer service

communication

Excellent communication and customer service skills.
Experience using help desk ticketing systems (ServiceNow preferred).
Strong hands-on hardware troubleshooting skills for desktops and laptops.
Reliable transportation and ability to travel locally when needed.
3+ years of IT field experience, including troubleshooting in Windows-based environments (Windows 10 and above).

Benefits

Mileage reimbursement for local travel and paid travel/training if required in Columbus.
Onsite role with a potential path to permanent employment.
Opportunity to work with a collaborative team and enhance IT skills.
Opportunity to work with a collaborative IT team and build on your technical experience.
Onsite role with the potential for permanent employment.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

April 2024

Recent Acquisition

Recent acquisition by Mill Point Capital expanded the company's staffing and technical capabilities.

10,000 Systems

Legacy Upgrade

Successfully upgraded 10,000 legacy phone systems, showcasing expertise in large-scale deployments.

400 Techs

Holiday Deployment

Onboarded 400 techs over a holiday weekend, demonstrating efficient project management under pressure.

42k ZIP Codes

National Reach

Provides comprehensive tech solutions across 42,000 ZIP codes in the United States.

Formed by merging top IT service firms, ServicePoint grew into a national leader in multisite field deployments.
Renowned for executing massive projects on time and at scale.
Experts in structured cabling, data centers, wireless, networking, audiovisual, EV charging, Starlink, and edge‑device rollouts.
Supports the tech transformation of major brands across telecom, manufacturing, industrial, retail, hospitality, and IT sectors.
Operates via a Central Command Center and Workforce Planning Engine to oversee complex, multi‑site deployments efficiently.
Handles everything from planning and engineering to logistics, installation, QA, and post‑install support.

Culture + Values