Overnight Command Center Level 2 Engineer
Las Vegas Sands Corp.
Overnight monitoring and maintenance of IT infrastructure, handling issues and escalations.
10 days ago ago
Experienced (8-12 years)
Full Time
Dallas, TX
Onsite
Company Size
40,300 Employees
Service Specialisms
Hospitality
Resort Development
Casino Operations
Integrated Resort Design
Luxury Accommodation
Entertainment
Event Planning
Food and Beverage Services
Sector Specialisms
Hospitality
Gaming
Entertainment
Integrated Resorts
Convention and Meetings
Retail Operations
Ferry Operations
Dining
Role
What you would be doing
network monitoring
incident response
troubleshooting
patch management
backup management
hardware deployment
- Generate and review regular reports on system performance, incidents, and resolution times.
- Perform hands-on troubleshooting to resolve intricate network problems, collaborating with Level 1 engineers and other team members when necessary.
- Apply patches and updates to software and hardware as required.
- Perform routine maintenance tasks on network, server, and system infrastructure.
- Provide guidance and mentorship to Level 1 engineers, fostering their professional growth and development.
- Assist in the deployment and configuration of new hardware and software.
- Communicate effectively with team members, supervisors, and other departments regarding incidents and status updates.
- Participate in the development and updating of operational procedures and documentation.
- Utilize laptop and standard keyboard to perform essential functions of the job.
- Work closely with Level 1 engineers, Senior Engineers, and other departments to ensure seamless network operations and support cross-functional initiatives.
- Attend work as scheduled on a consistent and regular basis.
- Escalate unresolved issues to higher-level support teams as necessary.
- Ensure proper handover of tasks and incidents between shifts.
- Identify, analyze, and resolve network and system issues in a timely manner.
- Document incidents, their resolution, and any follow-up actions taken.
- Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)
- Ensure that backup systems are operational and backups are completed successfully.
- Provide feedback and recommendations to improve monitoring and response processes.
- Respond promptly to alerts and incidents, performing initial diagnosis and troubleshooting.
- Continuously monitor network, server, and system performance using monitoring tools.
- Provide clear and concise documentation of all actions taken during incidents.
- Provide technical support to end-users and other IT staff as needed.
What you bring
ccna
network+
azure
5-7 years
linux
troubleshooting
- Must be able to obtain and maintain any certification or license, as required by law or policy.
- Hands-on experience with network and system monitoring tools.
- Proof of authorization to work in the United States.
- Good communication and interpersonal skills.
- 5-7+ years of experience working in a Command Center or similar IT operations support role.
- Relevant certifications (e.g., CCNA, CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus. Knowledge of ITRS / Geneos is a plus.
- Strong understanding of network protocols, server infrastructure, and system administration.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with operating systems (Windows, Linux, etc.) and network equipment (routers, switches, firewalls).
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
- At least 21 years of age.
- Team Members are required to be on site within the IT Command Center.
- Physically access assigned workspace areas with or without reasonable accommodation.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
- Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Over $11 billion
Annual Revenue
The company generates over $11 billion in revenue annually, solidifying its position as a top global casino operator.
Born in 1990
Year of Founding
The company originated from a single property in 1990, marking the beginning of its journey in hospitality and gaming.
- It transformed iconic regions — from The Venetian and Palazzo in Las Vegas to Marina Bay Sands in Singapore and mega resorts in Macau.
- Its hallmark projects boast vast convention centers, luxury accommodations, celebrities’ restaurants, malls, and entertainment venues.
- Specializing in hospitality-driven gaming, large-scale exhibitions, and luxury leisure infrastructure across Asia and North America.
- It stands out by redefining tourism hubs — combining world-class conventions with immersive entertainment under one roof.
- An unusual legacy: it no longer owns Strip casinos in Vegas but continues to shape global resort experiences in Asia.
- We are committed to creating extraordinary experiences for our guests and team members.
- We operate with integrity, transparency, and accountability.
- We demonstrate hospitality, teamwork, and a relentless pursuit of excellence.
- We value innovation and embrace change to achieve sustainable success.
- We strive to be good corporate citizens and work towards long-term growth.
2050 Target
Net-Zero Emissions Goal
Aim to achieve net-zero carbon emissions by the year 2050 as part of broader sustainability efforts.
25% Water Reduction
Water Conservation Initiative
Targeting a 25% reduction in water usage per guest room by 2025 to promote sustainable practices.
30% Energy Reduction
Energy Efficiency Achievement
Reduced total energy consumption by 30% over the past five years, reflecting a strong commitment to energy conservation.
- Committed to sustainability with a focus on energy conservation, waste reduction, and water conservation.
- Ongoing efforts to eliminate single-use plastics across all properties.
50% women
Gender Parity
Women represent half of all leadership positions, achieving gender balance in senior roles.
40% underrepresented
Inclusive Hiring
Aiming to bring in 40% of new hires from underrepresented groups to foster diversity.
- Focused on building a diverse and inclusive culture where all employees feel valued.
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