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Customer Service Rep
Pella Windows And Doors Of Denver & Northern Colorado
Handle customer calls, schedule services, troubleshoot issues, and manage data.
6d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Denver, CO
Office Full-Time
Company Size
500 Employees
Service Specialisms
Window Installation
Door Installation
Custom Windows
Energy-Efficient Windows
Replacement Windows
Home Renovations
Design Consultation
Building Envelope Services
Sector Specialisms
Residential
Commercial
Buildings
Role
What you would be doing
appointment scheduling
issue tracking
system updates
troubleshooting
stakeholder coordination
- Coordinate and confirm service appointments with both homeowners and field technicians.
- Track open issues and proactively follow up to ensure no detail falls through the cracks.
- Update job details in Salesforce and internal systems with speed and precision.
- Troubleshoot customer issues with curiosity and urgency; no two calls are the same.
- Partner with service managers and sales teams to navigate customer needs and job timelines.
What you bring
high school
excel
salesforce
data entry
customer service
construction
- Own 50+ daily customer interactions—calls, emails, and face-to-face—focused on service and satisfaction.
- High School Diploma or GED (college coursework a plus).
- A multi-tasker – you can handle competing priorities without losing focus or accuracy.
- Comfortable working with urgency, shifting gears quickly, and managing multiple demands.
- 2+ years of experience in customer service required, admin support, or dispatching— Preferred in construction or home services.
- Fast, accurate data entry and great attention to detail.
- A team player – you work well across departments and pitch in wherever needed.
- Familiarity with construction, windows, or home improvement industry is a big plus.
- Adapt to changing workflows and new technology as we fully implement Salesforce.
- A communicator – you make customers feel heard, respected, and confident in our service.
- Confident using Microsoft Excel and Word; Salesforce or other CRM experience preferred.
- Benefits start fast – medical, dental, and vision coverage beginning the first of the month after your hire date
- Rewards and recognition programs that celebrate your contributions and wins across the company
- 401(k) with company match to support your financial future
- Company wellness benefit to help you stay healthy and balanced
- Paid company-wide winter shutdown in December to recharge and reset
- Tuition reimbursement to support your continued growth
- Paid time off and sick time available for all employees
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a commitment to providing high-quality window and door solutions.
- Specializes in energy-efficient and durable products for both residential and commercial clients.
- Known for its expert installation services and custom solutions tailored to specific client needs.
- The company operates across Denver and Northern Colorado, serving both new construction and renovation projects.
- Offers a variety of window and door styles, including wood, fiberglass, and vinyl options.
- Stands out with its emphasis on customer satisfaction and long-lasting product warranties.
- We treat our employees like family.
- We focus on delivering quality and satisfaction.
- We embrace accountability and ownership.
- We believe in the power of relationships.
- We are committed to the ongoing development of our people.
Aims for Net Zero by 2050
Net Zero Commitment
Aims to achieve net zero emissions by the year 2050 as a long-term sustainability goal.
- Committed to reducing carbon footprint and improving energy efficiency across all operations.
- Focuses on sustainable manufacturing practices and the use of renewable energy sources.
- Works towards reducing waste in production processes and prioritizes recycling and reuse of materials.
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