Field Service Engineer

Description

• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.

Requirements

• Experience of a variety of construction and static machines essential
• LDV driving licence
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Heavy Earth Moving equipment operating knowledge
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Industry leading CAT product training
• Effective problem solver with strong analytical skills
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice

Benefits

• Life insurance
• Access to company share scheme
• Annual Tool Allowance
• Up to 7% pension (matched by company)
• Employee reward platform (retails discounts and other employee rewards)
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Refer a friend bonus
• Laptop and phone and van
• Salary £39,720 - £45,118

Training + Development

Interview process

Visa Sponsorship

Security clearance