Senior Technical Analyst at Ashton Woods Homes in Alpharetta, GA | Kablio

Role

Description

troubleshooting

network management

system maintenance

pc setup

hardware support

record keeping

Troubleshoot and resolve hardware and software issues promptly.
Manage small office network equipment, including routers, switches, and access points.
Collaborate with other IT team members to ensure efficient and effective IT operations.
Document and maintain records of IT support requests and resolutions.
Studies and projects resource requirements including software, services, equipment, and facilities, and makes recommendations to management
Stay up-to-date with the latest technology trends and developments.
Performs ongoing activities to maintain and enhance overall system performance and effectiveness.
Evaluates employee needs, defines technical problems, and works with management to determine and implement solutions
Assist with new computer configurations for new hires.
Provide timely and effective technical support to employees regarding printers, laptops, workstations, and other hardware.
Provides technical support to employees throughout the company

Requirements

freshservice

tanium

crowdstrike

windows 11

bachelor's

5+ years

Proficiency in IT helpdesk software, such as Freshservice.
Requires experience administering cloud services and hosted solutions
Experience with Tanium and Crowdstrike a plus
In-depth knowledge of computer hardware, software, and networks.
Experience preparing documentation on computer systems and applications for use by the Training department and company employees
Strong understanding of Microsoft Windows 11 operating system and Microsoft Office applications
Ability to determine IT needs and train end-users.
Exceptional interpersonal and communication skills.
Exceptional ability to provide technical support and resolve queries.
Requires experience with hardware including desktops, laptops, and mobile devices
Advanced knowledge of system security.
Experience in documenting processes and monitoring performance metrics.
Bachelor’s degree in computer science, information technology, or a related field.
5+ years of experience as an IT support specialist.
Experience with Ubiquiti products is a plus.
Communicate effectively with both technical and non-technical colleagues.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Ashton Woods Homes has a rich history of delivering quality, customizable homes across the U.S.
Founded with a vision to make homeownership a personal and exciting experience.
The company specializes in creating homes that reflect individual lifestyles and preferences.
Operating in a wide variety of communities, Ashton Woods has a reputation for building stylish, functional homes.
Their projects are known for a blend of contemporary design and superior craftsmanship.
Ashton Woods Homes also focuses on creating well-planned communities with an emphasis on neighborhood connectivity.
They offer homebuyers a range of floor plans and design choices that cater to diverse tastes.
The company's growth is driven by its commitment to quality, customer satisfaction, and innovation.

Culture + Values

Unwavering Integrity

Core Principle of Trust

Actions taken without external oversight reflect core principles and a deep commitment to treating the company and its customers with care and respect.

Trail Blazing

Commitment to Innovation

A dedication to never settling for the status quo, embracing change, and building adaptable teams that thrive in a dynamic marketplace.

Bold Action

Empowerment and Ambition

Trust in employees to think and act courageously, fostering ambition, success, and mutual growth.

Collective Compassion

Supportive Culture

A culture where people support and care for one another, recognizing and meeting individuals where they are in their professional and personal journeys.

Unconditional Respect

Diversity and Inclusivity

Embracing unique perspectives and experiences, valuing diversity to create a stronger collective whole, even in disagreement.

Environment + Sustainability

High SEER-rated HVAC

Energy Efficiency

Right‑sized HVAC equipment enhances energy efficiency and optimizes temperature control, contributing to reduced energy consumption.

Tight construction with special framing techniques and improved insulation systems to reduce internal leaks and drafts.
Fresh air ventilation systems to reduce dust, odors and indoor contaminants.
Improved insulation systems including low‑e glass and higher thermal performance.
Pressure balancing via return air ducts, transfer grilles or jumper ducts to improve air circulation.
Interior moisture management through properly sized HVAC systems to dry natural moisture.
Sealed or power‑vented combustion appliances to avoid carbon monoxide buildup.

Inclusion & Diversity

4.3-4.4/5 Rating

Diversity & Inclusion

The company receives a Glassdoor rating of 4.3–4.4 out of 5 for Diversity & Inclusion, based on approximately 150 employee reviews.

Gender Ratings 4.2 vs 3.8

Women vs Men

Glassdoor reports that women employees rate the company at 4.2/5, while men rate it at 3.8/5, indicating higher satisfaction among women.

84% Employee Recommendation

Positive Feedback

Approximately 84% of employees recommend the company, reflecting strong positive outcomes in inclusion and diversity efforts.

97% CEO Approval

Employee Support

The CEO has an approval rating of 97% or higher, indicating high employee satisfaction and alignment with company culture.

Articles

The Studio by Ashton Woods

Ashton Woods Expertise Blog

Investor Relations / Financial Reports

Denver Expansion Press Release

Houzz – Austin Services Overview

Role

Description

troubleshooting

network management

system maintenance

pc setup

hardware support

record keeping

Troubleshoot and resolve hardware and software issues promptly.
Manage small office network equipment, including routers, switches, and access points.
Collaborate with other IT team members to ensure efficient and effective IT operations.
Document and maintain records of IT support requests and resolutions.
Studies and projects resource requirements including software, services, equipment, and facilities, and makes recommendations to management
Stay up-to-date with the latest technology trends and developments.
Performs ongoing activities to maintain and enhance overall system performance and effectiveness.
Evaluates employee needs, defines technical problems, and works with management to determine and implement solutions
Assist with new computer configurations for new hires.
Provide timely and effective technical support to employees regarding printers, laptops, workstations, and other hardware.
Provides technical support to employees throughout the company

Requirements

freshservice

tanium

crowdstrike

windows 11

bachelor's

5+ years

Proficiency in IT helpdesk software, such as Freshservice.
Requires experience administering cloud services and hosted solutions
Experience with Tanium and Crowdstrike a plus
In-depth knowledge of computer hardware, software, and networks.
Experience preparing documentation on computer systems and applications for use by the Training department and company employees
Strong understanding of Microsoft Windows 11 operating system and Microsoft Office applications
Ability to determine IT needs and train end-users.
Exceptional interpersonal and communication skills.
Exceptional ability to provide technical support and resolve queries.
Requires experience with hardware including desktops, laptops, and mobile devices
Advanced knowledge of system security.
Experience in documenting processes and monitoring performance metrics.
Bachelor’s degree in computer science, information technology, or a related field.
5+ years of experience as an IT support specialist.
Experience with Ubiquiti products is a plus.
Communicate effectively with both technical and non-technical colleagues.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Ashton Woods Homes has a rich history of delivering quality, customizable homes across the U.S.
Founded with a vision to make homeownership a personal and exciting experience.
The company specializes in creating homes that reflect individual lifestyles and preferences.
Operating in a wide variety of communities, Ashton Woods has a reputation for building stylish, functional homes.
Their projects are known for a blend of contemporary design and superior craftsmanship.
Ashton Woods Homes also focuses on creating well-planned communities with an emphasis on neighborhood connectivity.
They offer homebuyers a range of floor plans and design choices that cater to diverse tastes.
The company's growth is driven by its commitment to quality, customer satisfaction, and innovation.

Culture + Values

Unwavering Integrity

Core Principle of Trust

Actions taken without external oversight reflect core principles and a deep commitment to treating the company and its customers with care and respect.

Trail Blazing

Commitment to Innovation

A dedication to never settling for the status quo, embracing change, and building adaptable teams that thrive in a dynamic marketplace.

Bold Action

Empowerment and Ambition

Trust in employees to think and act courageously, fostering ambition, success, and mutual growth.

Collective Compassion

Supportive Culture

A culture where people support and care for one another, recognizing and meeting individuals where they are in their professional and personal journeys.

Unconditional Respect

Diversity and Inclusivity

Embracing unique perspectives and experiences, valuing diversity to create a stronger collective whole, even in disagreement.

Environment + Sustainability

High SEER-rated HVAC

Energy Efficiency

Right‑sized HVAC equipment enhances energy efficiency and optimizes temperature control, contributing to reduced energy consumption.

Tight construction with special framing techniques and improved insulation systems to reduce internal leaks and drafts.
Fresh air ventilation systems to reduce dust, odors and indoor contaminants.
Improved insulation systems including low‑e glass and higher thermal performance.
Pressure balancing via return air ducts, transfer grilles or jumper ducts to improve air circulation.
Interior moisture management through properly sized HVAC systems to dry natural moisture.
Sealed or power‑vented combustion appliances to avoid carbon monoxide buildup.

Inclusion & Diversity

4.3-4.4/5 Rating

Diversity & Inclusion

The company receives a Glassdoor rating of 4.3–4.4 out of 5 for Diversity & Inclusion, based on approximately 150 employee reviews.

Gender Ratings 4.2 vs 3.8

Women vs Men

Glassdoor reports that women employees rate the company at 4.2/5, while men rate it at 3.8/5, indicating higher satisfaction among women.

84% Employee Recommendation

Positive Feedback

Approximately 84% of employees recommend the company, reflecting strong positive outcomes in inclusion and diversity efforts.

97% CEO Approval

Employee Support

The CEO has an approval rating of 97% or higher, indicating high employee satisfaction and alignment with company culture.

Articles

The Studio by Ashton Woods

Ashton Woods Expertise Blog

Investor Relations / Financial Reports

Denver Expansion Press Release

Houzz – Austin Services Overview