Senior Customer Success Manager at Colab Software in London, England, United Kingdom | Kablio

Role

Description

stakeholder management

business reviews

success plans

onboarding

adoption enablement

risk management

Build and maintain strategic relationships across customer stakeholders
Collaborate with Sales on growth strategy, account planning, and renewal execution
Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
Contribute to playbooks, onboarding tools, and scalable CS programs as we grow
Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins)
Manage risk with urgency and drive accountability across internal teams
Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization's existing workflows and toolsets
Take ownership of customer outcomes and internal clarity
Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
Solve complex adoption challenges with structured thinking
Help your team scale by sharing best practices and leading by example
Influence internal and external stakeholders to drive outcomes
Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors

Requirements

customer success

b2b saas

change management

technical personas

executive presence

travel 25%

Strong customer storytelling, executive presence, and internal influence
Willingness to travel up to 25% of the time
Experience in change management and onboarding frameworks
Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts
Proven success driving translating adoption to high-impact customer value
Excel at translating product functionality into customer value in a technical domain
Bring commercial and strategic curiosity to customer conversations
Highly organized, proactive, and comfortable managing ambiguity
Experience in high-growth SaaS environments
Experience working with technical, specialized customer personas
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
4-6 years of Customer Success or Account Management in B2B SaaS
Are proactive in surfacing risks, proposing action plans, and keeping stakeholders aligned
Exposure to design/manufacturing environments or engineering tools

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 2017

Founded in 2017

Engineered by frustrated engineers from Tesla and Hyperloop projects.

$38M

Raised Over $38 Million

Secured $17M Series A in 2021 and $21M Series B in 2024.

$6.9M

Revenue in 2024

Surged nearly 10x year-over-year revenue growth.

30+ CAD Types

Supported CAD Files

Integrates with over 30 file types and leading PLM systems.

Trusted by Fortune 500 manufacturers like Ford, Johnson Controls, Schaeffler, Hyundai Mobis, and Komatsu.
Hosted its first user conference, the Design Engagement Summit, in August 2024 to unveil product roadmap and community success stories.
Features generative AI checklists and similarity engine that surface past lessons and automate routine review tasks.

Culture + Values

Kindness and Respect Come First: We treat one another with respect. We are kind to ourselves and others even when times are tough. We seek to understand, and are transparent when we need help. We have hard conversations and openly provide constructive feedback.
Ownership mentality: We take responsibility for outcomes and not just outputs: “It’s up to me to close the loop, not just check the box.” We don’t give up the first time we hit a roadblock. We set clear goals and we stay focused on them until we succeed. We take initiative, both within and outside our direct area of responsibility. We operate with a healthy dose of paranoia: never panicked, but always trying to see around corners and anticipate challenges before they derail a product launch, customer onboarding, or sales opportunity.
Better Everyday: We’re hungry, eager to solve tough problems, succeed in challenging roles, and work with people that push us to be our best. We make the best decisions we can, knowing no decision is still a decision and forward motion is better. We know that every step forward, big or small, builds momentum. We strive for excellence in everything we do — we never settle. We measure our progress — what’s visible can be improved.
One Team, One Mission: We always act in the best interest of our customers and CoLab. We are the teammate we want to work with — we get what we give. We are disciplined. We don’t get distracted by shiny objects.

Environment + Sustainability

No information on environmental or sustainability strategy, net‑zero target, or carbon emissions is available on the official website or LinkedIn.

Inclusion & Diversity

2025 Recognition

Inclusive Workplace Program Participation

Recognized by Best Companies Group + COLOR Magazine for exceeding benchmarks in inclusion, belonging, psychological safety, community, and purpose.

Comprehensive data‑driven surveys and analysis conducted during program participation to evaluate how COLAB fosters inclusivity and values its team members.
CEO states that recognition reflects a commitment to creating a workplace where every team member feels valued, heard, and empowered to show up as their authentic selves every day.
No gender‑specific statistics or other DEI numerical data found on public pages.

Articles

Security as a Solution

Help Center

State of Supplier Collaboration report

Role

Description

stakeholder management

business reviews

success plans

onboarding

adoption enablement

risk management

Build and maintain strategic relationships across customer stakeholders
Collaborate with Sales on growth strategy, account planning, and renewal execution
Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
Contribute to playbooks, onboarding tools, and scalable CS programs as we grow
Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins)
Manage risk with urgency and drive accountability across internal teams
Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization's existing workflows and toolsets
Take ownership of customer outcomes and internal clarity
Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
Solve complex adoption challenges with structured thinking
Help your team scale by sharing best practices and leading by example
Influence internal and external stakeholders to drive outcomes
Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors

Requirements

customer success

b2b saas

change management

technical personas

executive presence

travel 25%

Strong customer storytelling, executive presence, and internal influence
Willingness to travel up to 25% of the time
Experience in change management and onboarding frameworks
Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts
Proven success driving translating adoption to high-impact customer value
Excel at translating product functionality into customer value in a technical domain
Bring commercial and strategic curiosity to customer conversations
Highly organized, proactive, and comfortable managing ambiguity
Experience in high-growth SaaS environments
Experience working with technical, specialized customer personas
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
4-6 years of Customer Success or Account Management in B2B SaaS
Are proactive in surfacing risks, proposing action plans, and keeping stakeholders aligned
Exposure to design/manufacturing environments or engineering tools

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 2017

Founded in 2017

Engineered by frustrated engineers from Tesla and Hyperloop projects.

$38M

Raised Over $38 Million

Secured $17M Series A in 2021 and $21M Series B in 2024.

$6.9M

Revenue in 2024

Surged nearly 10x year-over-year revenue growth.

30+ CAD Types

Supported CAD Files

Integrates with over 30 file types and leading PLM systems.

Trusted by Fortune 500 manufacturers like Ford, Johnson Controls, Schaeffler, Hyundai Mobis, and Komatsu.
Hosted its first user conference, the Design Engagement Summit, in August 2024 to unveil product roadmap and community success stories.
Features generative AI checklists and similarity engine that surface past lessons and automate routine review tasks.

Culture + Values

Kindness and Respect Come First: We treat one another with respect. We are kind to ourselves and others even when times are tough. We seek to understand, and are transparent when we need help. We have hard conversations and openly provide constructive feedback.
Ownership mentality: We take responsibility for outcomes and not just outputs: “It’s up to me to close the loop, not just check the box.” We don’t give up the first time we hit a roadblock. We set clear goals and we stay focused on them until we succeed. We take initiative, both within and outside our direct area of responsibility. We operate with a healthy dose of paranoia: never panicked, but always trying to see around corners and anticipate challenges before they derail a product launch, customer onboarding, or sales opportunity.
Better Everyday: We’re hungry, eager to solve tough problems, succeed in challenging roles, and work with people that push us to be our best. We make the best decisions we can, knowing no decision is still a decision and forward motion is better. We know that every step forward, big or small, builds momentum. We strive for excellence in everything we do — we never settle. We measure our progress — what’s visible can be improved.
One Team, One Mission: We always act in the best interest of our customers and CoLab. We are the teammate we want to work with — we get what we give. We are disciplined. We don’t get distracted by shiny objects.

Environment + Sustainability

No information on environmental or sustainability strategy, net‑zero target, or carbon emissions is available on the official website or LinkedIn.

Inclusion & Diversity

2025 Recognition

Inclusive Workplace Program Participation

Recognized by Best Companies Group + COLOR Magazine for exceeding benchmarks in inclusion, belonging, psychological safety, community, and purpose.

Comprehensive data‑driven surveys and analysis conducted during program participation to evaluate how COLAB fosters inclusivity and values its team members.
CEO states that recognition reflects a commitment to creating a workplace where every team member feels valued, heard, and empowered to show up as their authentic selves every day.
No gender‑specific statistics or other DEI numerical data found on public pages.

Articles

Security as a Solution

Help Center

State of Supplier Collaboration report