Scheduler

Description

• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Act as the key communication link between residents, operatives and client teams.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Support the wider scheduling team, providing cover during absences where required.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Maintain accurate records, notes and job updates across all systems.

Requirements

• Excellent telephone manner and communication skills.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• IT literate, with confidence using scheduling and job management systems.
• Ability to work to tight deadlines in a busy environment.
• Experience using systems such as ROCC, Opti-time or DRS.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience within social housing, repairs or maintenance environments.
• Strong attention to detail and ability to prioritise workload.

Benefits

• Ongoing training, support and career progression - Axis promotes from within.
• Competitive salary and benefits package.
• Perkbox - discounts on coffee, cinema, travel and wellbeing.
• 25 days’ annual leave plus bank holidays.
• 1 paid volunteer day each year.
• Long-service awards at key milestones.

Training + Development

Interview process

Visa Sponsorship

Security clearance