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AI Analytics Specialist - Hybrid
Nrg Energy
Experienced AI Analytics Specialist responsible for monitoring and evaluating the impact of AI technologies on call center performance, analyzing large datasets, and delivering clear, concise, and actionable insights to stakeholders.
22d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Houston, TX
Hybrid
Company Size
15,637 Employees
Service Specialisms
Operations & Maintenance
Turbine Services
Gas Turbine Parts Supply
Rotor Life Management
Major Maintenance Services
Outage Planning
Project Management
Supply Chain Management
Sector Specialisms
Power
Natural Gas
Load Management
Sustainability
Renewables
Energy Services
Distributed Generation
Commercial Operations
Role
What you would be doing
insight delivery
ai impact analysis
team collaboration
power bi dashboards
data analysis
ai tools utilization
- Deliver clear, concise, and actionable insights to stakeholders at all levels, including executive summaries and deep-dive analyses.
- Monitor and evaluate the impact of AI technologies on call center performance, including containment, deflection, customer satisfaction, and agent productivity.
- Collaborate with cross-functional teams to interpret data and recommend enhancements to AI tools and processes.
- Partner with the Continuous Improvement and AI Transformation teams to align metrics with strategic goals.
- Support regular performance reviews and transformation updates with data-backed narratives.
- Develop and maintain dashboards and reports using Power BI to visualize key performance indicators (KPIs) and trends.
- Analyze large datasets from multiple sources (e.g., CRM, IVR, chatbots, call logs) to identify opportunities for improvement and validate AI outcomes.
- Contribute to the development of measurement frameworks for new AI initiatives.
- Leverage AI tools (e.g., natural language processing, computer vision, generative AI) to solve real-world problems.
What you bring
bachelor’s
python
power bi
cloud platforms
sql
certification
- Bachelor’s (required) in Data Science, Computer Science, Statistics, Mathematics, Business Intelligence, or a related field (Master’s preferred).
- Strong knowledge of Python, R, SQL, Excel, and other data manipulation tools.
- Certification in data analytics or business intelligence tools is a plus.
- Proficiency in Power BI for dashboard creation and data visualization.
- Experience working with call center technologies and metrics (e.g., AHT, CSAT, FCR, containment).
- Excellent communication and collaboration skills.
- 3+ years of experience in data analytics, preferably in a call center or customer service environment.
- Knowledge of statistical analysis and predictive modeling.
- Data Analysis & Insights: Gather, clean, and analyze large datasets to uncover trends, patterns, and actionable insights. Communicate findings clearly to stakeholders through reports, dashboards, and visualizations. Experience with analytical programming skills (e.g., Python, R, Power BI, SQL, Databricks)
- Ability to translate complex data into clear business insights.
- Experience with cloud-based data platforms (e.g., Azure, AWS).
- Familiarity with AI technologies such as chatbots, NLP, and machine learning.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- nrg energy is committed to a drug and alcohol-free workplace. to the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
- Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
- Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
- Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
- Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
- Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.
- Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
- Delivering reliable, innovative energy solutions and strong community engagement
- Upholding ethical standards, transparency in reporting, and accountability
- Investing in R&D, digital transformation, strategic partnerships to drive progress
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCOâ‚‚e in 2014 to 34 MtCOâ‚‚e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCOâ‚‚e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
- SBTi‑approved, 1.5 °C‑aligned emissions targets
- Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
- Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
- Cross-functional 21-member team led by CEO delivering actionable DEI recommendations
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