Services Analyst - IT at Exelon in Villa Park, IL | USD84,000-115,500 | Kablio

Role

Description

it planning

sla management

partner management

mentoring

stakeholder engagement

compliance

Performs this service in support of (fill in business area i.e. Energy Delivery, Real Time, etc).
Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)
As assigned, work effectively with outsourcing partners
Assist less experienced personnel. (10%)
Maintain engagement with business and IT partners. (10%)
Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)
Proactively build business/IT knowledge to provide solutions. (10%)

Requirements

excel

communication

problem solving

bachelors

it experience

utility

Proficient in Microsoft Excel
Excellent communications skills (written and verbal)
Strong problem solving skills
Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
Knowledge of utility business practices and processes

Benefits

Referral bonus program
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Medical, dental and vision insurance
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.
Life and disability insurance
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom

Role

Description

it planning

sla management

partner management

mentoring

stakeholder engagement

compliance

Performs this service in support of (fill in business area i.e. Energy Delivery, Real Time, etc).
Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)
As assigned, work effectively with outsourcing partners
Assist less experienced personnel. (10%)
Maintain engagement with business and IT partners. (10%)
Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)
Proactively build business/IT knowledge to provide solutions. (10%)

Requirements

excel

communication

problem solving

bachelors

it experience

utility

Proficient in Microsoft Excel
Excellent communications skills (written and verbal)
Strong problem solving skills
Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
Knowledge of utility business practices and processes

Benefits

Referral bonus program
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Medical, dental and vision insurance
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.
Life and disability insurance
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom