IT Help Desk Technician II at Bkf Engineers in Costa Mesa, CA | USD23-30 | Kablio

Role

Description

project implementation

technical support

system configuration

ticket management

documentation

staff mentoring

Implement and assist in IT projects including installations, upgrades, and migrations
Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users
Mentor and train junior help desk staff in best practices and technologies
Oversee the installation, configuration, and upgrading of systems, applications, and peripherals
Monitor and manage help desk ticketing system to ensure timely responses and resolutions
Develop and maintain documentation for IT processes, procedures, and troubleshooting guides
Stay up-to-date with the latest technologies to efficiently support users and enhance systems
Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate

Requirements

windows

microsoft office

network protocols

troubleshooting

customer service

bachelor's

2-4 years of experience in IT support or help desk environments
Excellent written and verbal communication skills with a focus on customer service
Willingness to work flexible hours when necessary to assist with critical issues
Proficient in Windows OS, Microsoft Office applications, and network protocols
Strong troubleshooting skills with experience in diagnosing and resolving technical problems
Experience in mentoring or training junior staff is a plus
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant work experience will be considered

Benefits

Flexible schedules
The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly
Generous vacation and sick time packages
Education reimbursement, Paid annual dues for professional and societal organizations
8 Paid Holidays
BKF offers competitive and award-winning benefits and perks. To learn more click here.
Medical, Dental, and Vision Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1965

Year Founded

The company has been delivering engineering solutions since 1965, contributing to numerous high-profile projects.

Delivering comprehensive engineering solutions across various sectors.
Specializing in civil, structural, mechanical, and electrical engineering.
A legacy of collaboration on iconic buildings, transportation systems, and infrastructure.
A diverse portfolio including high-rise buildings, bridges, hospitals, and urban developments.
Known for creative problem-solving and meeting tight deadlines.
Leveraging advanced technology and a multidisciplinary approach for safety and quality.
Committed to sustainable and resilient designs in engineering projects.

Culture + Values

90% Retention Rate

Employee Retention

The company has achieved an impressive 90% staff retention rate year after year, reflecting strong employee satisfaction and loyalty.

25% Long-Term Employees

Employee Tenure

25% of the workforce has been with the company for over a decade, indicating a culture of long-term commitment and stability.

100% Benefits Coverage

Employee Benefits

All employees receive comprehensive 100% paid medical, dental, and vision benefits, reflecting a commitment to well-being.

Profit-Sharing Program

Financial Incentives

A robust profit-sharing and bonus program is in place, rewarding employees for the company's success and fostering a culture of shared achievement.

Innovative ideas are encouraged and welcomed
Values of hard-working, professional people are appreciated
Taking pride in your work from start to finish was commonplace
Connected to the clients and communities we serve
Small enough to really get to know one another and work collaboratively together, and still large enough that we have the resources to chase and win stimulating, exciting projects
Encouraged to flourish both professionally and personally in a healthy, nurturing and diverse environment
Flexible work schedules and hybrid work model offering autonomy and work-life balance
Wellness program including sports teams, fresh fruit, fitness reimbursement

Environment + Sustainability

Commitment to environmentally conscious design as a core value
Services include stormwater management, LID, life‑cycle cost & benefit analysis, embodied carbon reduction, brownfield development, recycled water, rainwater harvesting/graywater reuse
Redevelop brownfields, recycle materials from deconstructed sites, remediate infrastructure
Design sustainable infrastructure that improves water quality and restores natural resources
Use of emerging technologies to integrate pragmatic, efficient sustainable solutions
Design elements: green/complete streets, bioremediation (stormwater filtering, pollutant capture), permeable pavement to reduce stormwater load and recharge aquifers
No publicly stated net‑zero target date

Inclusion & Diversity

Millions in DBE services

Diverse Business Contracts

The firm has procured millions of dollars in services through Disadvantaged Business Enterprise (DBE) firms and suppliers.

Clear strategy to achieve workforce equity at all levels of the firm
DEI Council plus multiple Employee Resource Groups align initiatives with business: Talent Optimization, Inclusive Workplace Cultures, Community Engagement, Business Innovation
Partnerships with National Society of Black Engineers, Society of Women Engineers, Mexican American Engineers and Scientists, Society of Hispanic Professional Engineers
Attends diversity‑focused career fairs; partners with recruiting platform Circa to create equity in hiring
Certifies DEI program compliant with all federal anti‑discrimination laws

Articles

Careers at BKF Engineers

Our Projects

Services

Role

Description

project implementation

technical support

system configuration

ticket management

documentation

staff mentoring

Implement and assist in IT projects including installations, upgrades, and migrations
Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users
Mentor and train junior help desk staff in best practices and technologies
Oversee the installation, configuration, and upgrading of systems, applications, and peripherals
Monitor and manage help desk ticketing system to ensure timely responses and resolutions
Develop and maintain documentation for IT processes, procedures, and troubleshooting guides
Stay up-to-date with the latest technologies to efficiently support users and enhance systems
Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate

Requirements

windows

microsoft office

network protocols

troubleshooting

customer service

bachelor's

2-4 years of experience in IT support or help desk environments
Excellent written and verbal communication skills with a focus on customer service
Willingness to work flexible hours when necessary to assist with critical issues
Proficient in Windows OS, Microsoft Office applications, and network protocols
Strong troubleshooting skills with experience in diagnosing and resolving technical problems
Experience in mentoring or training junior staff is a plus
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant work experience will be considered

Benefits

Flexible schedules
The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly
Generous vacation and sick time packages
Education reimbursement, Paid annual dues for professional and societal organizations
8 Paid Holidays
BKF offers competitive and award-winning benefits and perks. To learn more click here.
Medical, Dental, and Vision Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1965

Year Founded

The company has been delivering engineering solutions since 1965, contributing to numerous high-profile projects.

Delivering comprehensive engineering solutions across various sectors.
Specializing in civil, structural, mechanical, and electrical engineering.
A legacy of collaboration on iconic buildings, transportation systems, and infrastructure.
A diverse portfolio including high-rise buildings, bridges, hospitals, and urban developments.
Known for creative problem-solving and meeting tight deadlines.
Leveraging advanced technology and a multidisciplinary approach for safety and quality.
Committed to sustainable and resilient designs in engineering projects.

Culture + Values

90% Retention Rate

Employee Retention

The company has achieved an impressive 90% staff retention rate year after year, reflecting strong employee satisfaction and loyalty.

25% Long-Term Employees

Employee Tenure

25% of the workforce has been with the company for over a decade, indicating a culture of long-term commitment and stability.

100% Benefits Coverage

Employee Benefits

All employees receive comprehensive 100% paid medical, dental, and vision benefits, reflecting a commitment to well-being.

Profit-Sharing Program

Financial Incentives

A robust profit-sharing and bonus program is in place, rewarding employees for the company's success and fostering a culture of shared achievement.

Innovative ideas are encouraged and welcomed
Values of hard-working, professional people are appreciated
Taking pride in your work from start to finish was commonplace
Connected to the clients and communities we serve
Small enough to really get to know one another and work collaboratively together, and still large enough that we have the resources to chase and win stimulating, exciting projects
Encouraged to flourish both professionally and personally in a healthy, nurturing and diverse environment
Flexible work schedules and hybrid work model offering autonomy and work-life balance
Wellness program including sports teams, fresh fruit, fitness reimbursement

Environment + Sustainability

Commitment to environmentally conscious design as a core value
Services include stormwater management, LID, life‑cycle cost & benefit analysis, embodied carbon reduction, brownfield development, recycled water, rainwater harvesting/graywater reuse
Redevelop brownfields, recycle materials from deconstructed sites, remediate infrastructure
Design sustainable infrastructure that improves water quality and restores natural resources
Use of emerging technologies to integrate pragmatic, efficient sustainable solutions
Design elements: green/complete streets, bioremediation (stormwater filtering, pollutant capture), permeable pavement to reduce stormwater load and recharge aquifers
No publicly stated net‑zero target date

Inclusion & Diversity

Millions in DBE services

Diverse Business Contracts

The firm has procured millions of dollars in services through Disadvantaged Business Enterprise (DBE) firms and suppliers.

Clear strategy to achieve workforce equity at all levels of the firm
DEI Council plus multiple Employee Resource Groups align initiatives with business: Talent Optimization, Inclusive Workplace Cultures, Community Engagement, Business Innovation
Partnerships with National Society of Black Engineers, Society of Women Engineers, Mexican American Engineers and Scientists, Society of Hispanic Professional Engineers
Attends diversity‑focused career fairs; partners with recruiting platform Circa to create equity in hiring
Certifies DEI program compliant with all federal anti‑discrimination laws

Articles

Careers at BKF Engineers

Our Projects

Services