Sales Specialist

Description

You’ll be the friendly and professional voice on the other end of the phone, responding to warm inbound enquiries and guiding prospective residents through their journey — from initial contact to booking village tours. At the same time, you’ll play a key role in ensuring our properties are beautifully and accurately represented online across platforms like realestate.com.au, downsizing.com.au, and others.

• Be the first point of contact for incoming enquiries, offering guidance, empathy and clear information to help people feel confident and supported.
• Monitor online listing performance and ensure all listings reflect our brand and values.
• Liaise and coordinate with Sales Professionals and other internal teams to gather property details, photos and updates.
• Supporting internal teams by actively managing online property listings and coordinating our customer referral program with accuracy, care and attention to detail.
• Coordinate with our Sales Professionals, Village teams and other internal teams to ensure smooth handovers of leads and timely follow-ups.
• Deliver exceptional service and support to customers and team members.
• Liaise with Sales Professionals to organise village tours for prospective residents on their behalf.
• Contribute to Levande’s vision to be Australia’s most trusted provider of retirement communities.
• Create and maintain engaging, accurate property listings across Levande and multiple external real estate platforms.
• Enhance Levande’s leadership position and reputation in the industry through sustainable sales practices and adherence to the Levande sales process.
• Manage the central Sales Hub on behalf of the Sales team
• Achieve sales conversion targets, specifically focused on converting inbound phone enquiries to village tours.
• Build rapport with prospective residents and their families, understanding their needs and capturing key details in our CRM.
• Delivering “Everyday Exceptional” through meaningful customer interaction, listening, understanding and supporting prospective residents as they consider their next chapter.
• Manage the customer referral program (Friends to Neighbours) and associated processes.
• Support the broader Sales and Marketing team with administrative and coordination tasks.

Requirements

If you’re ready to bring your sales expertise, people skills, and passion for creating exceptional customer experiences to a role with real impact, we’d love to hear from you.

Are you someone who loves connecting with people and making a genuine difference in their lives? At Levande, we’re looking for a warm, organised and tech-savvy Sales Specialist to be a trusted first point of contact for customers and their families as they explore a move into one of our 59 retirement villages.

• Knowledge of the retirement living sector will be highly regarded.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with potential residents and their families, and a genuine desire to help others.
• Experience in a customer service, sales support or client-facing role, ideally in retirement living, real estate or aged care.
• Strong attention to detail and organisational skills, with the ability to juggle multiple priorities.
• Work in a role where your empathy, curiosity and communication skills help build authentic relationships and make a meaningful impact.
• A warm, friendly and professional phone manner.
• A team-oriented mindset and the ability to work independently.
• Proficiency in using CRM software (Salesforce) and other sales tools.

Benefits

• Work in a hybrid environment, with flexibility to balance time between home, our Support Offices and village communities.
• Enjoy opportunities for growth, learning and development within a respected and forward-thinking organisation.

Training + Development

Interview process

Visa Sponsorship

Security clearance