Field Service Technician

Description

The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties.

• Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
• Comply with all Health, Safety, and Environmental requirements.
• Promote continuous improvement and professional development, suggesting enhancements where appropriate.
• Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
• Conduct site walks and capture data to support upselling opportunities.
• Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
• Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites
• Communicate regularly and professionally with the call desk and management team.
• Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
• Stay up to date with relevant technology and best practices to support customers effectively.

Requirements

This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard.

• Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
• Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
• Commercial awareness and ability to present a positive company image.
• Good mechanical and hydraulic understanding.
• Willingness to learn new products and continuously develop skills.
• Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
• Full UK driving licence
• Experience as a mobile engineer with excellent documentation and customer service skills.
• Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.

Benefits

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

Training + Development

Interview process

Visa Sponsorship

Security clearance