Community Account Specialist

Description

• Ensures compliance of company money management and accounts receivable policies and procedures.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Assist with other ad hoc requests and reports as needed.
• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.

Requirements

• Ability to exercise initiative.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
• Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Must have a valid driver's license.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Highly organized and demonstrated project management skills.
• High school diploma or equivalent required. College degree preferred.
• One year’s experience in a customer service environment preferred.
• Ability to meet all job requirements and assignments.
• Travel required for occasional meetings, training, community visits, court appearances.
• Regular, consistent, and timely attendance required.

Benefits

• This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.

Training + Development

Interview process

Visa Sponsorship

Security clearance