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Software Support Specialist
Hawthorne Residential Partners
Providing software support and training for Yardi property management software to Hawthorne Residential Partners' employees
13d ago
Junior (1-3 years)
Full Time
Greensboro, NC
Office Full-Time
Company Size
1,500 Employees
Service Specialisms
Development and lease‑ups
Asset repositioning
Renovation and value‑add
Property management
Investment management
Due diligence
Financing
Portfolio management
Sector Specialisms
Residential
Multifamily
Role
What you would be doing
user setup
yardi training
property conversion
knock setup
technical support
scanner installation
- Set up new user profiles and passwords.
- May be required to deliver all levels of Yardi user training in both classroom and online environments.
- Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment.
- Order Knock and Screening Set Up during onboarding.
- Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk.
- Setting up Blue Moon license transfers and creating new accounts.
- Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support.
- Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software.
- Install and support check scanners for each property.
What you bring
yardi
multitasking
knock crm
microsoft office
troubleshooting
communication
- Proficient in Yardi, with a strong understanding of its functionalities.
- Ability to thrive under pressure, adeptly multitasking with self-motivation and direction.
- Experience with Knock CRM system is a plus.
- Expertise in Microsoft Office Suite, including Word, Excel, and Outlook, enhancing productivity.
- Solid foundation in general computer knowledge and troubleshooting techniques.
- Effective communicator, both in written and verbal forms, fostering clear collaboration.
- Well-versed in Rent Café property settings to optimize user experience.
- Possess exceptional organizational skills, ensuring efficiency in all tasks.
- Demonstrated problem-solving abilities, effectively addressing challenges as they arise.
- Strong interpersonal skills, enabling positive and productive interactions with colleagues at all levels.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are required for this position
Company
Overview
$8B+
Assets Under Management
Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.
60,000+ units
Unit Count
Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.
#1 Ranking
Online Reputation
Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.
2009
Year Founded
Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.
- They’ve grown into a fully integrated multifamily investment, management, and development firm.
- With a portfolio spanning 275+ properties.
- Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
- Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
- A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
- Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.
- We deliver quality and excellence in everything we do.
- We work together as a team to achieve our goals.
- We value strong communication and transparency.
- We are committed to innovation and continuous improvement.
- We build strong relationships with residents, employees, and partners.
Net Zero by 2050
Carbon Emission Target
The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.
- Ongoing efforts to reduce energy consumption across properties.
- Investment in sustainable building practices and green certifications.
- Focus on water conservation initiatives across all properties.
- Partnering with vendors and suppliers who share sustainability values.
- Focused on creating a welcoming and inclusive environment for all employees.
- Promoting equal opportunity in recruitment and career advancement.
- Committed to building a workforce reflective of the communities we serve.
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