Executive Vice President, Community Management

Description

• Develop innovative approaches that “wow” clients and differentiate our company from its competitive set.
• Build a sustainable model that ensures overall satisfaction to achieve retention objectives along with meeting or exceeding YoY goals.
• Implement consistent retention/reporting mechanisms to help standardize tools and processes that optimize the performance of the community management team.
• Develop a strong succession pipeline through mentorship, networking, client assignments and training.
• Monitor regional performance and leverage best practices for the greater good.
• Lead company initiatives that lead to sustainable change or improvement in performance.
• Contribute to the development and execution of the company’s strategic vision and growth plans, ensuring key messages are cascaded throughout the community management team.
• Continuously using metrics to gauge the health of the accounts, i.e., healthy business goals are achieved.
• Identify new market opportunities and lead business development initiatives that add to the company’s financial performance.
• Foster an engaged, accountable, and client-focused workplace culture that is sensed in each regional location.
• Grow our reach - develop and implement strategic plans to expand the company’s presence in current and emerging markets.
• Play the role of “integrator” between community management and operations that drive overall client satisfaction.

Requirements

• AMS®, PCAM®, or LSM® designations required
• Strong analytical, problem solving, and creative thinking skills.
• Ability to move about the office
• In-depth experience with staff management, project management, budget management and strategic goal development.
• Auditory ability to hear and respond to phone calls, alarms, or conversations with or without assistive devices
• Visual acuity to view computer screens or documents
• Ability to operate a computer and other office equipment
• Excellent negotiator, influencer, and relationship-builder.
• Ability to remain in a stationary position for extended periods of time
• 10 years of supervisory experience; effective in motivating and building strong teams.
• At least 15 years of progressive experience in the industry, managing homeowners’ associations, large-scale, or related experience; mid- or high-rise experience strongly desired.
• Proven capability of leading during times of change, growth, and organizational transition

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance