Supervisor, Meter Reading | Marietta, GA

• Use telephones, tablets, and/or computers to communicate
• Assist workers in tasks, as needed, such as reading daily meters/skips
• Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
• Provide general information about the meter services to customers, when applicable
• Drive vehicles or equipment to complete work assignments or to assist workers
• Identify, investigate, and resolve issues ensuring deadlines are met
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
• Resolve worker problems or collaborate with employees to assist in problem resolution
• Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment
• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers
• Extensively walk and stand for much of the workday
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers

The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

• Experience: Must be 21 years of age or older. Must have at least 1 year of experience in project management or a similar supervisory role.
• Project management skills
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
• Proven understanding of industry standards
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
• Education: High School Degree or GED
• Ability to interact with unhappy or negative customers in a professional manner
• Ability to multi-task, and work independently and as a team
• Adequate time management skills to facilitate worker efficiencies
• Excellent attention to detail for problem solving and finding
• Excellent leadership skills and ability to manage a team
• Ability to walk long distances and prepare for weather conditions, accordingly
• Experience: 2 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
• Education: Bachelor's Degree
• Excellent communication skills, comfortable interacting with management and customers
• Drug/alcohol testing is required
• Exceptional flexibility in daily routines and route scheduling
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Boot allowance from approved vendors
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Daily per diem for travel-based positions
• Paid Wedding Day
• Paid Vacation
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company vehicle (for all driver-based positions)
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Gas card for company vehicle (if applicable)
• Roth or Traditional 401(k) Retirement plan with company match
• Company provided cell phone or mobile allowance (if applicable)
• Paid Holidays
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)