Retail Manager, Alaia

Description

• Recruit, hire, and develop onboarding paperwork and training schedules for new Members joining the department
• Maintain and uphold all visual standards, in store product placement and window displays
• Oversee customer service issues, offering recommendations and options to ensure customer satisfaction
• Responsible for being a brand ambassador, cultivating community relationships and networking with key local clients in the community
• Initiates any disciplinary action deemed necessary and maintain proper documentation of store leadership and staff in accordance with Company standards
• Maintain and uphold exceptional customer service standards
• Create a positive work environment through coaching, mentoring and ensuring all personnel policies are followed.
• Develop training materials to teach client development to staff, generating repeat business, client appointments and distant selling
• Maintains relationships with cross functional partners to support the needs of the business
• Adhere to Loss Prevention and inventory control/compliance procedures
• Develop and maintain professional relationships with vendors and ensure contractual obligations are adhered to
• Responsible for analyzing sales data and composing weekly recaps to the Executive board
• Oversee monitoring and execution of daily staff payroll goals, individual targets, product knowledge, and promotional events
• Schedule regular team meetings, communicating strategy, product assortment and operations
• Ensuring product knowledge trainings are delivered on all new vendors, product categories and new deliveries
• Recruit, train, schedule, and manage staff to ensure excellent service and productivity
• Creating in store shopping events, experiences and hosting VIP guests

Requirements

• Full understanding of specialty retail, visual merchandising and store operations
• Strong leadership, critical thinking, and problem-solving skills
• Excellent interpersonal skills and communication skills to deal effectively with customers, other management, staff, and other outside contacts
• Proficient in Microsoft Office Suite or similar software and ability to operate general office equipment
• Strong suggestive selling skills, link selling and cross selling all categories
• Ability to use a calculator and calculate percentages and ratios
• Knowledgeable of brands/lifestyle
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to work as part of a team and take initiative, problem solve, work independent of direct supervision.
• Excellent interpersonal skills supporting a team environment
• Must be willing and able to work a flexible schedule that meets the needs of the business to include nights, weekends, and holidays
• Ability to multi-task, while maintaining attention to customers and remaining flexible to the needs of the business.
• Passion for fashion and knowledgeable on current trends and styles
• Excellent organizational skills and attention to detail
• Ability to effectively communicate with customers, peers and management
• Owns personal development; actively listens and is open to feedback, direction and guidance
• Ability to maintain confidential information
• Bachelor’s degree in business administration, hospitality, or related field and/or equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Ability to perform basic math functions such as addition, subtraction, multiplication and division
• Experience in luxury retail sales management preferred
• Five (5) years of retail management preferred

Benefits

• Work in a fast-paced, busy, and somewhat stressful environment

Training + Development

Interview process

Visa Sponsorship

Security clearance